Support Engineer, SAP MM / WM / eWM (Evergreen)

riministreet; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

SAP certification(s)

Global/localization experience

Consulting background

Bachelor's degree in CS/IT or related

Job summary

riministreet seeks an experienced SAP specialist to provide remote, high-quality support for MM, WM, and eWM in complex, customized enterprise environments. You will diagnose issues, implement fixes, and advise on best practices for global clients while collaborating with cross-region teams.

The role requires fluent English and Portuguese (Spanish preferred) and may include flexible hours for a 24x7 support organization. Remote work available from Brazil with career growth opportunities.

Qualifications

• Five or more years of SAP experience with MM and WM/eWM.
• Five+ years supporting end users in a corporate environment.
• Experience with MM-WM and MM-eWM integration, configuration, and troubleshooting.
• Experience with customized environments including Z routines, user exits, and enhancements.
• Demonstrated success managing critical incidents within SLA-driven support environments.
• Fluency in English and Portuguese; Spanish language proficiency preferred.

Responsibilities

• Diagnose and resolve complex SAP application issues through methodical troubleshooting.
• Configure and advise on best practices for MM, WM, and eWM modules.
• Support country-specific localization requirements, including Brazilian and Mexican tax and regulatory processes.
• Develop break fixes for critical product defects or collaborate with developers on solutions.
• Document solutions, runbooks, and knowledge-transfer materials for clients and internal teams.
• Participate in a 24x7x365 support organization, including flexible hours when needed.

Skills

SAP MM expertise

Portuguese language

English language

End-user support

Incident management

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

SAP

Job description

Role overview

Provide remote, high-quality support for mission-critical SAP applications as part of a global customer support organization. The role centers on troubleshooting complex issues, configuring best practices, and delivering fixes for SAP MM, WM, and eWM modules in highly customized enterprise environments. This position supports clients across multiple regions and requires fluency in English and Portuguese, with Spanish preferred.

Responsibilities

• Diagnose and resolve complex SAP application issues through methodical troubleshooting.
• Configure and advise on best practices for MM, WM, and eWM modules.
• Support country-specific localization requirements, including Brazilian and Mexican tax and regulatory processes.
• Develop break fixes for critical product defects or collaborate with developers on solutions.
• Document solutions, runbooks, and knowledge-transfer materials for clients and internal teams.
• Participate in a 24x7x365 support organization, including flexible hours when needed.

Requirements

• Five or more years of SAP experience with strong expertise in MM and either WM or eWM.
• Five or more years supporting application end users in a corporate environment.
• Proven experience with MM-WM and MM-eWM integration, configuration, and troubleshooting.
• Experience supporting customized environments including Z routines, user exits, and enhancements.
• Demonstrated success managing critical incidents within SLA-driven support environments.
• Fluency in English and Portuguese; Spanish language proficiency preferred.

Nice to have

• SAP certification(s).
• Experience with country-specific localizations and global implementations.
• Prior consulting background.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Benefits and work setup

Remote position based in Brazil. The organization emphasizes career growth, a collaborative culture, and meaningful work supporting thousands of enterprise clients worldwide.