Support Engineer, SAP BW (Evergreen)

riministreet; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote in Brazil

Global 24x7 support rotation

Job summary

Rimini Street is seeking an experienced SAP BW specialist for fully remote support based in Brazil. You will handle mission-critical BW landscapes, including data loads, InfoProviders, and performance tuning, while collaborating with customers to define requirements and best practices.

You will contribute to fixes, assist with BW data integrity, and serve as a trusted advisor for key accounts. A global 24x7 support rotation is part of the role, with flexible hours.

Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SAP BW experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong background in BW modeling, ETL, BEx, and performance tuning.
• Experience with major enterprise databases and operating system platforms.
• Fluent Portuguese and English; Spanish is a plus.

Responsibilities

• Investigate and resolve complex SAP BW issues involving data loads, InfoProviders, queries, and performance bottlenecks.
• Partner with customers to gather requirements, recommend best practices, and deliver consistently high-quality support for heavily customized environments.
• Develop and ship fixes for BW defects and data integrity problems, including scripting work where appropriate.
• Act as a technical and functional advisor for assigned key accounts.
• Use proprietary tools and remote access to troubleshoot in test and production-like client systems.
• Participate in a 24x7x365 global support rotation, including flexible hours outside standard business windows.
• Contribute to internal knowledge bases, diagnostic tools, and process improvement initiatives.

Skills

SAP BW

BW modeling

ETL

Performance tuning

Portuguese

English

Spanish (optional)

Education

Bachelor's degree in Computer Science

Job description

Role overview

Provide expert remote support for mission-critical SAP BW landscapes spanning 4.x, ECC, and HANA environments. The role centers on BW architecture, data modeling, ETL, performance troubleshooting, and integration within highly customized client systems, with SAC exposure treated as secondary.

Responsibilities

• Investigate and resolve complex SAP BW issues involving data loads, InfoProviders, queries, and performance bottlenecks.
• Partner with customers to gather requirements, recommend best practices, and deliver consistently high-quality support for heavily customized environments.
• Develop and ship fixes for BW defects and data integrity problems, including scripting work where appropriate.
• Act as a technical and functional advisor for assigned key accounts.
• Use proprietary tools and remote access to troubleshoot in test and production-like client systems.
• Participate in a 24x7x365 global support rotation, including flexible hours outside standard business windows.
• Contribute to internal knowledge bases, diagnostic tools, and process improvement initiatives.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong background in BW modeling, ETL, BEx, and performance tuning.
• Experience working with major enterprise databases and operating system platforms.
• Fluent Portuguese and English; Spanish is a plus.

Benefits and work setup

• Fully remote position based in Brazil, working from a home-based office in a virtual environment.