Support Engineer IV, Amazon (Level 5), FinConnect System Engineering (FSE), Finance Automation

Amazon; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic team as a Support Engineer IV in a leading tech firm, where you'll be instrumental in enhancing financial operations through innovative support solutions. You will leverage your technical expertise to resolve complex issues, mentor peers, and contribute to the development of support tools that drive operational efficiency. This role offers a unique opportunity to work with cutting-edge technologies and collaborate with diverse teams, all while playing a key part in the modernization of financial applications used by thousands. If you're passionate about technology and eager to make a significant impact, this position is for you!

Qualifications

• 4+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Become a subject matter expert on services and improve service support.
• Mentor other Support Engineers and provide training and documentation.

Skills

Software Development

Technical Support

Scripting in Modern Programming Languages

Troubleshooting and Debugging

Agile/Scrum

Tools

AWS Services

.NET

MS SQL Server

UNIX/Linux

Job description

Support Engineer IV, Amazon (Level 5), FinConnect System Engineering (FSE), Finance Automation

Job ID: 2888220 | Amazon.com Services LLC

The FinConnect System Engineering (FSE) team, part of Finance Automation (FinAuto), operates and scales Amazon applications supporting important FinOps business functions. We are looking for a passionate support engineer who will be part of this cross-functional team of 10 engineers with diverse expertise in Amazon and third-party technologies. The FSE team manages vendor payments and write-offs, collections, and AR business applications. The FSE team enables software development teams to scale by rolling out common features across channels and markets. The applications within this team’s charge are used by over 11K users to process $39B in financial transactions annually for 62 channels.

The FSE team is actively working on modernizing our services by building new services and integrating with existing FinAuto services. As a Support Engineer in the FSE team, you will set standards and implement operational best practices for FSE services. You will possess comprehensive knowledge of the FSE team's support scope, including processes and products. You will serve as the primary technical contact for AR business applications and stakeholders, actively supporting operations and resolving root causes of issues. Using data-driven insights, you will develop new support mechanisms, tools, and processes. You will lead support retrospectives, contribute to COEs, and collaborate on tactical and strategic projects across teams. Additionally, you will author and review technical content in your area of expertise while partnering with management to delegate tasks to other Support Engineers.

Key Job Responsibilities

1. Become a subject matter expert on one or more services.
2. Provide support activities for these services and regularly work with development teams to establish and improve service support.
3. Operate with guidance from management and drive issues to resolution.
4. Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.
5. Be able to read and understand complex application code and make approved code fixes to resolve support issues.
6. Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
7. Regularly contribute to the creation and improvement of all support documentation.
8. Perform code builds and deployments, communicating status regularly before, during, and after each deployment.
9. Create and interpret metrics that measure support success and service performance.
10. Help develop and refine operational policies and procedures used by teams and internal customers.
11. Participate fully and constructively in the planning of the team’s work.
12. Have the ability to write simple and efficient tools to improve operational efficiency.
13. Learn to contribute to the design and development of support tools using software engineering best practices.
14. Mentor other Support Engineers.

BASIC QUALIFICATIONS

• 4+ years of software development or 4+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience in agile/scrum or related collaborative workflow.
• Experience troubleshooting and documenting findings.

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications.
• Knowledge of UNIX/Linux operating systems.
• Experience analyzing and troubleshooting RESTful web API calls.
• Experience in AWS Services, .NET, MS SQL Server.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: February 3, 2025 (Updated about 1 hour ago)