Support Engineer II — Automation & Microservices
Openkrill
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Blackpoint Cyber in the United States is seeking a Support Engineer II to provide expert-level technical assistance in complex software environments, focusing on Zendesk automation, microservices, and deployment workflows.
You will analyze escalated issues, collaborate with Engineering and Product teams, document solutions, and drive automation initiatives using tools like Superblocks, n8n, and Tines to improve customer satisfaction and team efficiency.
Qualifications
- 3+ years in Technical or Customer Support with complex software environments.
- Proficiency with Zendesk automations, triggers, and macros.
- Understanding of microservices, APIs, containers, and cloud services.
Responsibilities
- Resolve escalated support cases with precision and efficiency.
- Use Zendesk automations to streamline workflows and tickets.
- Troubleshoot software issues focusing on microservices, APIs, and integrations.
- Collaborate with Engineering and Product to report bugs and enhancements.
- Document automation processes and create knowledge base resources.
- Mentor junior engineers and develop automation strategies to improve operations.
Skills
Education
Tools
Job description
Blackpoint Cyber in the United States is seeking a Support Engineer II to provide expert-level technical assistance in complex software environments, focusing on Zendesk automation, microservices, and deployment workflows.
You will analyze escalated issues, collaborate with Engineering and Product teams, document solutions, and drive automation initiatives using tools like Superblocks, n8n, and Tines to improve customer satisfaction and team efficiency.
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