Senior Customer Service Technician Support

COMTECH TELECOMMUNICATIONS; Broomfield (CO); On-site; USD 46,838 - 63,369; Full time

Job summary

COMTECH TELECOMMUNICATIONS in Broomfield, CO is seeking a Senior Customer Service Technician Support to join the Managed Services team. The role includes Tier I & II support, creating procedures, and collaborating with System Engineering and Product groups to resolve issues.

Responsibilities include developing training materials, taking part in customer meetings as SME, performing advanced troubleshooting for VoIP, SIP, IP networking and 911 data delivery, and serving on a 24x7 on-call schedule

Qualifications

• 10+ years of NOC or customer service experience.
• Willingness to work on rotating shift (day/evening/night/weekend).
• Electronic Technician or Telecommunication Technician diploma.
• Strong knowledge of IP networking.
• Fluent communication in English.

Responsibilities

• Support Tier I & II technicians and develop training material.
• Escalate tickets and coordinate with System Engineering and Product teams.
• Review troubleshooting tools and act as SME in meetings.
• Perform advanced troubleshooting for VoIP, SIP, IP networking, and 911 data delivery.
• Participate in on-call 24x7 escalation and may work weekends/evenings.

Skills

IP Networking

VoIP / Telephony

LAN / WAN

Cisco switches

DNS / DHCP / AD

Education

Electronic Technician or Technologist Diploma/Telecommunication Technician

Tools

WireShark

Remote access

Job description

COMTECH TELECOMMUNICATIONS

Job Title: Senior Customer Service Technician Support

Department: Managed Services

Reports To: Supervisor, NOC

Revision Date: 7/13/2026

FLSA: Non-Exempt

Location: Broomfield, CO Preferred

Level: S3

Salary: $33.65 - $46.18/Hr USD

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions. For more information, please visit www.comtech.com.

Responsibilities:

• Support Tier I & II technicians
• Create various support procedures and training material, including forms for customers to complete.
• Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue. Communicates resolution to both internal and external customers.
• Review and recommend troubleshooting tools for Tier I & II
• Participate as the Subject Matter Expert (SME) in scheduled and unscheduled customer meeting. Communicate minutes and action plan.
• Review new system configuration and elevate potential configuration issues.
• Perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software.
• Provide a high level of expertise on issues related to VoIP, SIP, Network, IP based call delivery issues, and 911 call and data delivery.
• Responsible for Beta upgrades
• Required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise.
• Other duties as assigned.

Requirements:

• 10 Years' + Network Operating Center or Customer Service experience.
• Willingness to work on rotating shift (day, evening, night, weekend).
• Electronic Technician or Technologist Diploma/Telecommunication Technician.
• Strong knowledge and experience of IP Networking.
• VoIP and Telephony experience is an asset.
• Knowledge of standard equipment used in Central Office and remote sites is an asset.
• Networking basics experience in domains, active directory, DHCP, DNS is required.
• Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting).
• Experience with structured cabling, cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired
• Hands-on experience with LAN's, WAN's and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired.
• Working knowledge of Microsoft Excel, Word, PowerPoint.
• Excellent customer service, communication, listening and human relations skills are required to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
• Attention to detail, organizational and time management skills are essential to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast-paced environment.
• Good problem-solving skills, self-motivation and good judgment.
• High level of professionalism, integrity, and proven ability to work unsupervised.
• May need to undergo a security background check.
• Fluent communication and written skills in English.

Education:

• Electronic Technician, or Technologist Diploma/Telecommunication Technician.

This position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

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