Support Engineer – Build Tooling & Automation

Flex; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Flex is seeking a proactive Support Engineer to join a small, embedded team within Engineering. You will blend hands-on support with real engineering work, building tooling and automating workflows to scale our health-tech payment platform.

You will triage tickets, meet SLA targets, and deliver clear, technically sound responses while partnering with Engineering and Operations to unblock issues, test fixes, and improve systems.

Formación

• Curious and resourceful with the ability to explore and learn new tooling.
• Strong communication skills and a customer-first mindset are essential.
• Enthusiastic about building support infrastructure from scratch.

Responsabilidades

• Triage tickets, meet SLA targets, and deliver clear, technically sound responses.
• Partner with Engineering and Operations to unblock issues, test fixes, and improve systems.

Conocimientos

Curious

Resourceful

Strong communicator

Herramientas

APIs

JSON

Postman

Retool

Descripción del empleo

Flex is seeking a proactive Support Engineer to join a small, embedded team within Engineering. You will blend hands-on support with real engineering work, building tooling and automating workflows to scale our health-tech payment platform.

You will triage tickets, meet SLA targets, and deliver clear, technically sound responses while partnering with Engineering and Operations to unblock issues, test fixes, and improve systems.