Support Engineer- AZURE

Stravexa Private Limited; New Jersey; Hybrid; USD 120,000 - 160,000; Full time

Job summary

STAFFXPERT LLC is seeking a Lead Azure Application Support Engineer to provide hands-on production support for Azure-based enterprise applications. This role focuses on complex troubleshooting, incident resolution, and technical leadership across distributed support teams.

The ideal candidate has strong Azure expertise, experience with PaaS services, Application Insights, Azure Monitor, and KQL, and can guide onshore and offshore teams through incidents and releases while improving monitoring

Qualifications

• Strong hands-on experience supporting Azure-based enterprise applications in production.
• Ability to troubleshoot across multiple application and infrastructure layers.
• Experience with Azure PaaS, Application Insights, Azure Monitor, and KQL.
• Excellent communication and leadership abilities.

Responsibilities

• Lead investigation and resolution of complex production issues across Azure-based applications.
• Troubleshoot across UI, services, APIs, integrations, databases, networking, and Azure PaaS.
• Utilize Azure Application Insights, Azure Monitor, and KQL to diagnose performance issues.
• Coordinate major incidents and root cause analyses.
• Provide technical guidance to distributed support teams.
• Collaborate with development on releases and production fixes.
• Improve monitoring, processes, documentation, reliability, and team effectiveness.
• Partner with stakeholders to maintain stability and user experience.

Skills

Azure expertise

Production support

Incident management

Leadership

KQL

Azure PaaS

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

Azure Monitor

Application Insights

Job description

Location: Hybrid – Local Candidates Only

Duration: Long-Term Contract (24+ Months)

Job Summary

STAFFXPERT LLC is seeking a Lead Azure Application Support Engineer on behalf of our client to provide hands‑on production support for sophisticated Azure‑based enterprise applications. This role focuses on complex technical troubleshooting, incident resolution, application performance, and technical leadership across distributed support teams. The ideal candidate will have strong Azure expertise and the ability to troubleshoot issues across multiple application and infrastructure layers.

Key Responsibilities

• Lead investigation and resolution of complex production issues across Azure‑based applications.
• Troubleshoot across user interfaces, application services, APIs, integrations, databases, networking, and Azure PaaS environments.
• Utilize Azure Application Insights, Azure Monitor, and KQL to diagnose application performance issues, errors, and unexpected behavior.
• Coordinate major incident response, root cause analysis, and permanent corrective actions.
• Provide technical guidance to distributed onshore and offshore support teams.
• Collaborate with development teams on application changes, releases, production fixes, and readiness.
• Improve application monitoring, support processes, technical documentation, reliability, and team effectiveness.
• Partner with stakeholders to maintain application stability and deliver a strong user experience.

Required Qualifications

• Strong hands‑on experience supporting Azure‑based enterprise applications in production environments.
• Proven ability to troubleshoot across multiple application and infrastructure layers.
• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.
• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.
• Experience providing technical leadership to distributed support teams.
• Strong incident management, troubleshooting, and root cause analysis skills.
• Excellent communication, collaboration, ownership, and problem‑solving abilities.
• Ability to work effectively in high‑pressure production environments.

Preferred Qualifications

• Experience with Cosmos DB and/or PostgreSQL.
• Experience supporting applications within large, global enterprise environments.
• Exposure to Azure OpenAI, Generative AI, or related AI services.
• ITIL experience.
• Bachelor's degree in Computer Science or a related field.

Additional Information

• Long‑term contract opportunity with an expected duration of 24+ months.
• Hybrid schedule with 3 days onsite per week (Tuesday–Thursday).
• This is a hands‑on technical role focused on application support, troubleshooting, reliability, and technical leadership.