Support Engineer - API & Workflow Automation

Openkrill; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Tines, the intelligent workflow platform, is hiring a technical support engineer in the United States. You will answer technical inquiries via Slack, in-app chat, and email, and own resolution of customer issues across API integrations and product workflows.

The role emphasizes clear handover notes, collaboration with the Support team, and occasional unsupervised weekend hours. You’ll document fixes, escalate when needed, and advocate for customer needs to drive product improvements.

Qualifications

• 2+ years of technical support experience within a SaaS environment.
• Experience constructing and debugging REST and GraphQL API requests.
• Familiarity with AI actions and agentic workflows.

Responsibilities

• Handle technical inquiries across Slack, in-app chat, and email with high responsiveness.
• Troubleshoot API integrations, systems issues, and multi-product workflows.
• Document steps to connect to tools and create workflows.
• Build and modify workflows during remote sessions with customers.

Skills

REST API

GraphQL

Python

TypeScript

SQL

AI actions

LLM APIs

Customer empathy

Tools

Docker

Postgres

Redis

OAuth

JWT

Job description

Tines, the intelligent workflow platform, is hiring a technical support engineer in the United States. You will answer technical inquiries via Slack, in-app chat, and email, and own resolution of customer issues across API integrations and product workflows.

The role emphasizes clear handover notes, collaboration with the Support team, and occasional unsupervised weekend hours. You’ll document fixes, escalate when needed, and advocate for customer needs to drive product improvements.