Support Engineer – API & AI-Driven Creator Platform

levanta; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Open vacation policy

Sick leave policy

Professional growth opportunities

Job summary

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. You will be customer-obsessed, technically savvy, and work cross-functionally to ensure a high-quality customer experience.

You will respond to technical questions via Slack and ticketing systems, guide customers through Levanta's technology, escalate bugs to engineering with context, and contribute to CS/engineering documentation and internal tooling.

Qualifications

• 2+ years of experience in technical support, solutions engineering, or software engineering.
• Ability to read / write code in Typescript.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear, and Pylon.
• Guide customers through Levanta's tech nuances.
• Escalate product bugs with clear context to engineering.
• Create and maintain technical support docs for CS and engineering teams.
• Identify repeat issues and propose product improvements.
• Build internal tools to solve common issues and automate workflows.
• Utilize AI workflows to improve support efficiency.

Skills

Typescript

REST APIs

SQL

Cloud tooling

Cross-functional comms

Job description

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. You will be customer-obsessed, technically savvy, and work cross-functionally to ensure a high-quality customer experience.

You will respond to technical questions via Slack and ticketing systems, guide customers through Levanta's technology, escalate bugs to engineering with context, and contribute to CS/engineering documentation and internal tooling.