Support Engineer – AI Platform & Integrations

Zuma; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Gym stipend

Workspace stipend

Unlimited PTO

Company off-sites

Engineering culture

Job summary

Zuma is seeking a Support Engineer to bridge customers, engineering, and product vision. You’ll ensure onboarding, reliable integrations, and scalable support operations for property management clients across the US.

You’ll dive into APIs, databases, and documentation to solve real problems and improve internal tools. Partner with engineering to automate repetitive tasks, debug integration issues, and craft clear technical docs.

Qualifications

• Basic coding ability for automation and small improvements (Python or JavaScript).
• Familiarity with databases (MongoDB / Postgres).
• Strong understanding of APIs and ability to debug integration issues.
• Clear written and verbal communication skills, especially explaining technical issues to non-technical audiences.

Responsibilities

• Maintain and debug Zuma’s internal onboarding tool for new customers.
• Configure and manage backend feature flags for customers.
• Ensure API integrations between Zuma and PMS/CRMs are set up and functional.
• Keep integration documentation accurate and up-to-date and improve it for easier adoption.
• Debug existing integration issues when regressions occur.
• Investigate AI hallucination issues and knowledge base inconsistencies.
• Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows.

Skills

Python

JavaScript

APIs

Communication

Documentation

Problem-solving

Tools

MongoDB

PostgreSQL

Job description

Zuma is seeking a Support Engineer to bridge customers, engineering, and product vision. You’ll ensure onboarding, reliable integrations, and scalable support operations for property management clients across the US.

You’ll dive into APIs, databases, and documentation to solve real problems and improve internal tools. Partner with engineering to automate repetitive tasks, debug integration issues, and craft clear technical docs.