Support Engineer: AI Ops & SRE for Global Cloud Platform

Publicis Groupe ANZ; Chicago (IL); On-site; USD 62,250 - 103,750; Full time

Benefits offered by this job

Flexible time off

Paid sick time

Comprehensive health coverage

401(k)

Tuition assistance

Job summary

A global technology and services company is searching for a Support Engineer to manage post-production support for their products. You will analyze and resolve customer issues while collaborating with various teams. The ideal candidate has a Bachelor's Degree in a related field and at least 2 years of product support experience, particularly with SQL, AWS, and Python scripting. This role offers a base salary of $62,250 - $103,750 and various employee benefits.

Qualifications

• Minimum of 2 years related Product support engineering experience preferred.
• Good AWS, Networking and Communication protocol knowledge.
• Strong time management skills with the ability to take full ownership of tasks.

Responsibilities

• Analyze, troubleshoot and resolve customer issues.
• Coordinate with various functions within the company to ensure customer requests are handled appropriately.
• Document troubleshooting and problem resolution steps.

Skills

Analyze

Troubleshoot

Resolve customer issues

Customer focus

Communication skills

Education

Bachelor's Degree in computer or engineering related field

Tools

Oracle DB

SQL

AWS

Python

Job description

A global technology and services company is searching for a Support Engineer to manage post-production support for their products. You will analyze and resolve customer issues while collaborating with various teams. The ideal candidate has a Bachelor's Degree in a related field and at least 2 years of product support experience, particularly with SQL, AWS, and Python scripting. This role offers a base salary of $62,250 - $103,750 and various employee benefits.