Support Engineer - 6560285 - Memphis, TN

Accenture PLC; Nashville (TN); On-site; USD 51,000 - 65,000; Full time

Job summary

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.

Qualifications

• Minimum 1 year of work experience in a development or support role.
• High School Diploma or GED.

Responsibilities

• Provide L3 application support for Java and Angular-based applications.
• Troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.
• Analyze application logs, stack traces, error messages, and server logs to identify root causes.
• Debug Java code, Spring Boot services, and Angular components when required.
• Write and execute SQL queries to investigate data-related issues and validate application behavior.
• Monitor application health, performance, and availability using monitoring and logging tools; handle incidents and service requests within SLAs.
• Support application deployments, releases, patches, and production validation.
• Collaborate with developers, DBAs, infrastructure teams, and business users.
• Perform RCA and prepare incident reports and technical documentation.
• Identify recurring issues and recommend automation or permanent fixes.
• Participate in on-call support and maintenance activities.

Skills

Java

Angular

SQL

Spring Boot

REST APIs

Troubleshooting

Education

High School Diploma

GED

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Provide L3 application support for Java and Angular-based applications, depending on the support model.

• Troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.

• Analyze application logs, stack traces, error messages, and server logs to identify root causes.

• Debug Java code, Spring Boot services, and Angular components when required.

• Write and execute SQL queries to investigate data-related issues and validate application behavior.

• Monitor application health, performance, and availability using monitoring and logging tools. Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.

• Support application deployments, releases, patches, and production validation.

• Collaborate with developers, database administrators, infrastructure teams, and business users.

• Perform root cause analysis (RCA) and prepare incident reports and technical documentation.

• Identify recurring issues and recommend automation or permanent fixes.

• Participate in on-call support and maintenance activities when required.

Work schedule for this role is Tuesday – Saturday 10 AM CT to & 7 PM CT (including a 1 hour lunch). This is a production support role which may require working any shift and/or overtime based on project requirements.

This role will be based in Memphis, TN and requires 3 days per week (60%) onsite with the client.

Basic Qualifications:

• Minimum 1 year of work experience in a development or support role.

• High School Diploma or GED.

Preferred Qualifications:

• Associate's or Bachelor's degree in Computer Science or equivalent.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 12/17/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary RangeCalifornia $37/hr to $47/hr Colorado $37/hr to $47/hrConnecticut $37/hr to $47/hrDistrict of Columbia $37/hr to $47/hrIllinois $37/hr to $47/hrMaine $37/hr to $47/hrMaryland $37/hr to $47/hrMassachusetts $37/hr to $47/hrMinnesota $37/hr to $47/hrNew York $37/hr to $47/hrNew Jersey $37/hr to $47/hrOhio $37/hr to $47/hrVirginia $37/hr to $47/hrWashington $37/hr to $47/hr

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Accenture is an EEO and Aff

Accenture is committed to providing veteran employment opportunities to our service men and women.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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