Support Engineer

Tapestry, Inc.; North Bergen (NJ); Remote; USD 124,000 - 155,000; Full time

Job summary

A leading company seeks an experienced professional to manage WMS and integrate various technologies in a multi-region Omnichannel environment. This role involves troubleshooting issues, improving services, and ensuring compliance with policies, all while collaborating with engineering stakeholders. A Bachelor's degree and significant experience are required, or a Master's degree with relevant years of experience.

Benefits

Telecommuting work permitted

Qualifications

• 5 years of experience in related position or a Master's degree with 3 years.
• Experience with WMS and end-to-end data flows.
• Ability to diagnose complex technical problems.

Responsibilities

• Monitor WMS and troubleshoot issues.
• Document integration efforts and perform Impact Analysis.
• Align technical requirements with platform vision.

Skills

WMS

Omnichannel ecosystems

Education

Bachelor’s in Industrial and Systems Engineering, Computer Science, or related field

Master’s in Industrial and Systems Engineering, Computer Science, or related field

Job description

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Tapestry

Monitor systems with special focus on Tapestry warehouse management system (WMS) and triage issues. Diagnose complex technical and business problems and provide creative solutions. Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment. Ensure best practices, processes and norms are fully leveraged and identify manual activities for automation. Responsible for service improvements, adding alerts to address and communicate issues and follow up fixes with appropriate team. Ensure compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes. Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions. Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives. Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards. Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted. Align the platform vision and overall roadmap with the technical requirements of the stack.

Requires a bachelor’s degree in Industrial and Systems Engineering, Computer Science, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.

In lieu of a bachelor’s degree and 5 years of experience in the job offered or related position, employer accepts a master’s degree in Industrial and Systems Engineering, Computer Science, or related field and 3 years of experience in the job offered or related position. Requires experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.

Offering a salary of at least at least $124,030 to $155,000 per year, depending on experience. 40 hrs. per week.

Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.

Apply via the career website at https://careers.tapestry.com/. Reference job # IB488688