Support Engineer

Stainless; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An innovative tech startup is seeking Support Engineers to enhance user experience and advocate for developers. In this role, you will engage with a diverse range of users, from startups to established enterprises, ensuring they effectively integrate with our API. You'll be instrumental in shaping product development by providing valuable feedback and insights. This position offers the opportunity to work in a dynamic environment, where your contributions will directly impact the company's growth and the satisfaction of its users. Join a passionate team dedicated to crafting exceptional developer experiences and building a product that stands out in the market.

Benefits

Competitive salary

Generous equity grants

Great healthcare coverage

Paid commuter benefits

Paid team lunches

Flexible PTO

Remote work options

Qualifications

• Experience in multiple programming languages and API development.
• Strong communication skills and empathy for developers.

Responsibilities

• Support developers in understanding their needs and improving their code.
• Write documentation and build a great website.
• Develop internal tools and custom helpers for users.

Skills

Software Development

API Development

Documentation Skills

Communication Skills

Problem Solving

Customer Support

Job description

About Stainless

Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.

We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more.

We are headquartered in NYC, just west of SoHo, and expect to grow from ~20 to ~40 people in 2025.

Position Overview

Support Engineers are the direct interface between Stainless and our users. You’ll work with all Stainless users, from those just starting on their integrations to those that have been with us for years (like OpenAI and Anthropic). You’ll be the voice of the customer to the rest of the company, advocating for them and directly influencing the roadmap of the company both immediately and longer term.

To excel in this role you will have strong independent judgement and can write software in a wide variety of programming languages (maybe from prior experience or picked up on the job). You learn quickly and can jump into unfamiliar contexts (and repositories) with ease.

We’re growing the team from 2 to 4 (and beyond) and you’ll be laying down the foundation of how we support our customers now and in the years to come.

Responsibilities

1. Support developers at small startups, growth-stage companies, and enterprises to understand their needs:

   1. Improving and refining code they’ve written

   2. Explaining the intricacies and capabilities of Stainless

   3. Handle inbound and outbound requests across Slack, email, and beyond

   4. Help new customers evaluate and set up Stainless for their SDKs

   5. Make sure any issues, requests, or rough edges are used to shape product work at Stainless

2. Write great docs, help build a great website, do what needs done

3. Write code both internally and for external customers. Some examples:

   1. Improving our Codegen to handle new use-cases

   2. Writing examples and demos for potential users

   3. Writing custom helpers for sophisticated users. Some examples:

      1. Webhook verification across 5 languages

      2. SSE parsing for LLMs

   4. Internal tooling (CLIs, Retool pages, etc)

4. Location:

   1. Either:

      1. 3+ days p/wk in our physical office location in Manhattan, New York

      2. PST Remote

Profile

You might be a good fit for this role if:

1. You have broad polyglot interest/experience – comfort working across multiple programming languages, and enthusiasm to build proficiency with even more

2. You have a true passion for developer experience and empathy for developers from all backgrounds (junior, non-traditional, expert power-user, etc.)

3. You love connecting with new users: learning their needs and coming up with creative solutions to solve them

4. You care deeply about great communication about technical subjects, from terseness of a tweet to an expanded tutorial in documentation

5. You’re a quick learner, self-motivated, and able to execute quickly whilst maintaining high quality

6. You love crafting a great product. You appreciate and show extreme detail-orientation in articulating papercuts and finding every possible corner of polish

7. Experience building and consuming APIs

8. Built and/or maintained a popular open-source project

Benefits

1. We offer competitive salary and generous equity grants.

2. Great healthcare coverage options (e.g., fully covered platinum plans).

3. Paid commuter benefits & similar.

4. Paid team lunch/meals during workdays.

5. Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).

6. Flexible WFH and 1 month fully remote per year ("remote February").