Software Support Engineer (WFH)

infopark; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Software Support Engineer to deliver exceptional production support and troubleshoot a web-based application running on Windows and SQL Server. The ideal candidate should have a technical background, be highly problem-solving oriented, and possess excellent communication skills, working closely with both technical teams and customers. This role requires providing timely updates and assistance to clients while ensuring software efficiency.

Qualifications

• 1 Year experience in Software, Application or Technical Support.
• Strong knowledge of web apps, Windows Server, and SQL Server.
• Ability to write SQL queries and troubleshoot database issues.

Responsibilities

• Provide technical support for web-based applications and products.
• Troubleshoot issues related to software product and SQL Server.
• Document troubleshooting steps and common solutions for the internal knowledge base.

Skills

Problem-solving

Communication

Web applications

SQL

Tools

Jira

Zendesk

ServiceNow

Job description

Software Support Engineer (WFH)

We are looking for a Software Support Engineer to provide production support and troubleshooting for our web-based application running in a Windows environment with SQL Server as the database. The ideal candidate will have a technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:
• Provide Technical Support for web-based applications and products.
• Perform software functional, performance, and usability testing of the software.
• Troubleshoot and resolve issues related to the software product.
• Troubleshoot and resolve issues related Windows Server, Web Server (IIS) and SQL Server database.
• Analyze application error logs, server error logs, and SQL queries to diagnose and resolve issues.
• Work closely with development and QA teams to escalate complex technical issues.
• Assist customers via email, chat, or ticketing system to provide timely updates on resolutions.
• Document troubleshooting steps, common issues, and solutions for internal knowledge base.
• Perform SQL Queries, Database maintenance updates and re-run Jobs.
• Monitor and troubleshoot scheduled SQL Jobs, Windows Task Scheduler tasks, and Windows Services.
• Provide user training and product guidance to customers as needed.
• Ensure timely updates and communication with customers regarding issue resolution.

Required Skills & Qualifications:
• 1 Year of experience in Software, Application or Technical Support.
• Excellent verbal and written communication skills.
• Strong knowledge of web apps, Windows Server (on-prem/cloud), and SQL Server.
• Ability to write SQL queries and troubleshoot database-related issues.
• Experience with error log analysis, debugging tools, and remote troubleshooting.
• Strong problem-solving skills with a proactive approach.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Knowledge of server configurations and Windows-based deployments.
• Familiarity with basic networking concepts, IIS, web technologies and cloud.
• Prior experience in a customer-facing support role.

Work Hours: Rotational shifts (24/6), based on project requirements. The work schedule is 8 to 9 hours per day, Monday to Friday, totaling 40 work hours per week.

Location: Work from home

Please email your resume with the subject line Software Support Engineer and provide the following details in the body of the email to be considered for the position:

1. Your years or months of relevant exp. to the position.
2. Current location.
3. Notice period required to join.
4. Current remuneration and expectations.

If this opportunity aligns with your career goals, kindly share your updated resume with us at [e-mail]