Support Engineer

JFC Staffing Companies; Lancaster (Lancaster County); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Travel to client sites

Job summary

JFC Global in Lancaster, PA, is seeking a Support Engineer I to help deliver network and server solutions for diverse clients. The position offers up to $75k plus bonus based on experience, with a permanent, hybrid arrangement and strong growth opportunities.

You will handle Level 1/2 issues, work with Cisco Meraki, VMware, Microsoft environments, and security appliances, troubleshoot problems, and ensure high-quality service. Occasional travel to client sites is expected.

Qualifications

• 3–7 years of experience supporting client networks and servers.
• Experience configuring and troubleshooting Cisco Meraki, Fortinet, Dell, and HPE.
• Strong understanding of cloud services, especially Microsoft 365 and Azure.
• Hands-on with firewalls, VPNs, VLANs, DNS, TCP/IP and routing.
• Excellent problem-solving and communication skills.
• Willingness to travel locally and as needed.

Responsibilities

• Develop expertise on client-specific systems, tools, and procedures.
• Provide Tier 1/2 support for technical issues.
• Troubleshoot end-user issues, network and server problems, identify root causes.
• Monitor network health and optimize system performance.
• Escalate unresolved issues to higher tiers or vendors.
• Participate in on-call rotation for 24/7 support.
• Document all service activities in the ticketing system per SLAs.

Skills

Cisco Meraki

Fortinet

Dell hardware

HPE hardware

Microsoft 365

Azure

VPNs

VLANs

DNS / TCP-IP

Routing protocols

Job description

Join an innovative IT support team as a Support Engineer I, where your expertise will play a pivotal role in delivering top-tier network and server solutions for diverse clients. This position offers a competitive salary up to $75k plus bonus based on experience comprehensive benefits, professional development opportunities, and the chance to work on exciting projects that enhance your skills. If you thrive in a collaborative environment, enjoy solving complex technical challenges, and are ready to grow your career in a dynamic setting, this role may be the perfect fit.ThisJFC Global exclusive roleis offered on a permanent, hybrid basis up to 75k plus bonus based on experience.

As a SupportEngineer supporting clients, you will be the go-to resource for Level 1/2 issues, maintaining and optimizing enterprise-grade infrastructures. Working primarily with Cisco/Meraki, VMware, Microsoft environments, and security appliances, you will troubleshoot, configure, and support diverse network and server architectures. This role also involves responding to first-tier tickets, gaining valuable experience in a variety of technical scenarios, and collaborating with internal teams and client contacts to ensure exceptional service delivery. The position may require periodic travel to client sites.

Key Requirements:

• 3-7 years of experience supporting client networks and server environments (preferably in external consulting)
• Proven skills in configuring and troubleshooting Cisco, Meraki, Fortinet, Dell, and HPE hardware
• Strong understanding of cloud services, particularly Microsoft 365, Azure, and related security features
• Hands-on experience with firewalls, VPNs, VLANs, DNS, TCP/IP, and routing protocols
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize tasks effectively and work independently or within a team
• Willingness to travel locally and occasionally long distances as needed

Main Responsibilities:

• Develop expertise on client-specific systems, tools, and procedures
• Serve as Tier 1/2 support fortechnical issues within the support team
• Troubleshoot end user issues, network and server problems, identify root causes, and execute corrective measures
• Monitor network health, perform preventative maintenance, and optimize system performance
• Escalate unresolved issues promptly to higher support tiers or vendors
• Participate in an on-call rotation to ensure 24/7 support availability
• Document all service activities accurately in the ticketing system, adhering to SLAs

Perks & Benefits:

• Salary within a competitive range, complemented by comprehensive health, dental, and vision coverage starting promptly after hire
• 2 weeks PTO, increasing with tenure, special time off for tenured employees
• 401(k) plan with company matching on the first 6% contributions
• Nine paid holidays, including New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and more
• Company-provided laptop and a $50/month allowance for business mobile use
• Funding for approved continuing education and cross-training opportunities
• Dynamic, supportive work environment with room for professional growth
• Flexibility around hybrid work arrangements and occasional travel

Ready to advance your career as a Support Engineer I? Apply today to join a forward-thinking team that values your expertise, encourages your development, and offers an engaging work environment.

Not ready to apply yet? Contact a professional recruiter at [e-mail] or 717-761-8095 for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you!
Direct W2 only
EOE