Helpdesk Support

GCS Recruitment Specialists; Robbinsville Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Helpdesk Support to provide onsite IT assistance at our Operations facilities in Robbinsville, NJ. You will image, deploy, and maintain laptops and desktops, support Windows 11 and Linux, and troubleshoot hardware, OS, and application issues while following SOPs and SLAs.

Working on-call rotations and site shift schedules, you will handle end-user concerns, assist with printer and network troubleshooting, and participate in change management

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Image, configure, deploy, and maintain laptops and desktops.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and SOPs
• Excellent communication and customer service skills

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities
• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities
• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Skills

IT support

End user support

Troubleshooting

Customer service

Communication

On-call rotation readiness

Image deployment

Printer troubleshooting

Basic networking

Windows 11

Linux

Ticketing system

Education

CompTIA A+ Certification

Tools

Ticketing system

Job description

Position Overview

We are seeking a reliable and customer-focused Helpdesk Support to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.