Customer Support Engineer

Jobs via Dice; Melbourne (FL); Remote; USD 70,000 - 130,000; Full time

Job summary

A leading company in technology solutions is seeking a Customer Support Engineer based in Melbourne, FL, with experience in LINUX and Windows systems. Ideal candidates will have strong troubleshooting skills and a background in installation and support of electrical grid technologies. This full-time position offers competitive compensation and the opportunity to work in a dynamic environment, contributing to critical operations.

Qualifications

• 5 years of experience with LINUX and Windows Operating Systems.
• Experience in SQL, shell scripting, reading logs & debugging files.
• Knowledge of Transmission and Distribution electrical grids.

Responsibilities

• Troubleshoot and analyze problems on live customer systems.
• Install patches and third-party software.
• Support e-terra DMS products and related troubleshooting.

Skills

Troubleshooting

Debugging

Communication

Scripting

Installation

Job description

1 week ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Diverse Lynx Llc, is seeking the following. Apply via Dice today!

Title: Customer Support Engineer

Location: Melbourne, FL / Seattle, WA - Remote is fine

Duration: Fulltime

Job Description:-

Position 1

5 years of experience with LINUX and Windows Operating Systems

5 years of experience with C, Java & Oracle Database

SQL, shell scripting, ability to read and interpret logs & debug files

Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.

System configuration and Hands on Experience in GitHub and ClearCase

5 years experience on Realtime or Mission Critical Systems

Must have experience in picking up and installing fixes on live customer systems

Proven track record of problem analysis, identification and resolution

Strong troubleshooting & debugging skills

Good communication skills (verbal and written)

MS office applications (Word, PowerPoint, Excel) and MS Outlook competency

Reliance (Formerly known as XA/21) experience

Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Position 2

Expertise in installing, analyzing and troubleshooting e-terra DMS and related products.

Experience in modelling various electrical devices

Able to troubleshoot issues using a variety of tools.

Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Knowledge of both Transmission and Distribution electrical grids.

Familiarity with User Interface, SCADA and Modeling tools.

Direct experience installing, maintaining or supporting GE e-terra EMS products

Knowledge of NERC CIP Standards.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls

--

Sunil Kumar

Diverse Lynx LLC.

Phone: ext 214

Direct No-

300 Alexander Park, Suite # 200 Princeton, NJ 08540

Email: ;

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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