Support Engineer

Moltencloud; Boston (MA); Remote; USD 65,000 - 75,000; Full time

Job summary

Molten Cloud is seeking a Support Engineer to empower creators through technological innovation. As part of a dynamic team, you will provide customer support, execute Python scripts, and manage databases, contributing to the platform that manages substantial media rights. This role requires analytical skills and a strong technical foundation, ideal for a self-motivated individual eager to grow in a fast-paced environment.

Benefits

Health, vision, and dental insurance

Reimbursement for laptops and office supplies

Qualifications

• Strong background in customer support and scripting.
• Comfortable with large data sets and database queries.
• Power user in Linux, familiar with Windows.

Responsibilities

• Perform customer support tasks, answer queries, troubleshoot issues.
• Write and execute Python scripts for backend operations.
• Manipulate data for customer onboarding and database migrations.

Skills

Customer Support

Scripting

Data Manipulation

System Administration

Analytical

Organized

Job description

2 weeks ago Be among the first 25 applicants

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist.

Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher.

As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies:

• Customer Support: you’ll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues.
• Scripting: you’ll be writing and executing Python scripts to handle Molten’s backend operations for things like database migration, task automation, etc.
• Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance
• System Administration: you’re a power user in Linux, but comfortable in a Windows environment as well

As an ideal fit for this role, you are analytical, entrepreneurial and organized.

• Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you.
• Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients.
• Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results.

Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly – a group of exceptional individuals building industry-defining tech.

Salary Range: $65k – $75k

Equity Range: 0.0% – 0.1%

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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