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Technical Support Engineer - Perforce - Remote

The Remote Job Journal

United States

Remote

USD 56,000 - 80,000

Full time

22 days ago

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Job summary

Join a leading company as a Technical Support Engineer, where you will be the first point of contact for customer inquiries. You will utilize your knowledge in software tools and networking to resolve issues and provide outstanding customer service. This position offers a collaborative environment and opportunities for growth while earning between $56,350 and $79,600 annually plus additional benefits.

Benefits

Medical, dental, and vision insurance
Retirement benefits
Wellness programs
Paid time off
Employee perks

Qualifications

  • Bachelor's degree in CS required.
  • Experience in customer technical support or a customer-facing role.
  • Knowledge of software tools and basic networking.

Responsibilities

  • Serve as the first point of contact for customer technical requests.
  • Resolve customer issues efficiently and effectively.
  • Research and document customer issues per procedures.

Skills

Interpersonal skills
Customer service skills
Problem-solving skills
Analytical skills
Coding in object-oriented languages

Education

Bachelor’s Degree in Computer Science or equivalent

Tools

Git
CI/CD tools

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Manager, Technical Support-US, for Puppet at Perforce is searching for a Technical Support Engineer to join the team. Will solve cases by reproducing them in environments like the customer’s. Successful applications will log bugs and feature requests, participate in ad hoc teams assembled to address specific product or customer escalations. They will also have regular input into technical debt prioritization.
This position will support our Puppet by Perforce brand. At Puppet by Perforce, we're committed to exceptional service and our customers' success. We're hiring a customer-focused Support Engineer who believes in fantastic service, systems automation, cloud, infrastructure as code, and efficiency.
Responsibilities:
    • Represent Perforce as the first point of contact for customer’s technical requests.
    • Review and research customer issues to determine and provide the best resolution.
    • Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
    • Resolve customer issues efficiently and effectively.
    • Resolve database and performance issues.
    • Research, document, and escalate cases according to procedure.
    • May be required to support additional products/brands as required.
    • Able to participate in the on-call rotation.
Requirements:
    • Bachelor’s Degree in CS or equivalent
    • Knowledge and use of the application of software tools
    • Basic networking experience
    • Experience in customer technical support or customer-facing role
    • Excellent interpersonal skills
    • Outstanding customer service skills
    • Strong analytics and problem-solving skills
    • Ability to work in a team environment and contribute ideas and improvements
    • Excellent written and verbal communication skills.
    • Able to work well under pressure and prioritize accordingly
    • Organized and dedicated
    • Comfortable writing code in object-oriented scripting languages
    • A working knowledge of the SDLC and an understanding of continuous integration and delivery
    • Experience with CI/CD and automation and other configuration management tools
    • Familiar with source control systems such as Git
    • Able to read and understand scripting, programming code logic, and complex log file output
    • You enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack.
    • Skilled at analysis techniques and procedures, including consulting with customers, to determine if system requirements are met
$56,350 - $79,600 a year
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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