Support Desk Technician I — Fast, Friendly IT Help

First Financial Bank; Cincinnati (OH); On-site; USD 26,174 - 31,684; Full time

Job summary

First Financial Bank in Cincinnati is seeking a Support Desk Technician to deliver Tier 1 technical assistance to internal staff. You will troubleshoot hardware and software, create documentation, and guide users to self-service options for faster resolutions.

Responsibilities include handling tickets, password resets, remote printer issues, SCCM software requests, and onboarding new devices. You will work in a team, meet SLA targets, participate in after-hours on-call, and contribute to

Qualifications

• 1 year of experience supporting Windows OS, printers, and desktop/laptop PCs
• Experience with customer service and end-user support
• Ability to document issues and resolutions clearly
• Ability to work independently or in a team
• Comfort with remote troubleshooting and basic mobile device support

Responsibilities

• Provide Tier 1 IT support for internal staff and meet first-contact resolution goals
• Actively use the self-service portal and ticketing system to document interactions
• Perform password resets and user access provisioning
• Troubleshoot hardware and software across Windows environments
• Remote support for printers, mobile devices, and banking center equipment
• Create and maintain knowledge base articles and documentation
• Participate in after-hours on-call rotation and support SLAs

Skills

Windows OS

Customer service

Documentation

Teamwork

Remote support

Password resets

Communication

Education

High school diploma or equivalent

Tools

SCCM

ServiceNow

Active Directory

Job description

First Financial Bank in Cincinnati is seeking a Support Desk Technician to deliver Tier 1 technical assistance to internal staff. You will troubleshoot hardware and software, create documentation, and guide users to self-service options for faster resolutions.

Responsibilities include handling tickets, password resets, remote printer issues, SCCM software requests, and onboarding new devices. You will work in a team, meet SLA targets, participate in after-hours on-call, and contribute to