Support Coordinator (CD) - Developmental Disabilities

Hanover County Government; Atlee (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Hanover County Government is seeking a dedicated Support Coordinator to provide services for individuals with intellectual and developmental disabilities. You will assess, plan, coordinate, and link to services using a person-centered approach while maintaining robust records and compliance with DBHDS and other regulatory standards.

The role balances independent work with teamwork within Hanover County's Career Development Program, offering growth in a collaborative, inclusive environment that

Qualifications

• Bachelor's degree required in a human service field, master's preferred.
• At least one year of related work experience.
• Qualified Developmental Disabilities Professional (QDDP) or Qualified Mental Health Professional (QMHP) preferred.

Responsibilities

• Completes comprehensive assessments to determine services and level of care.
• Develops, coordinates, monitors, and modifies the Individual Service Plan (ISP).
• Links individuals to services and monitors health and safety of care.
• Enhances community integration and maintains case records.
• Develops relationships with community resources and agencies.
• Performs site and home visits as needed.

Skills

Person-centered services

Effective communication

Independent judgment

Education

Bachelor's degree in human services

Master's degree preferred

QDDP or QMHP preferred

Job description

Are you passionate about assisting individuals with disabilities and providing a positive difference in their lives? Are you also seeking a supportive and award-winning environment to do it in? Hanover County, a proud recipient of the 2026 Top Workplaces award, is seeking a dedicated individual to join our team of creative and talented support coordinators. The incumbent will handle a manageable caseload to allow for personalized attention and support to individuals with developmental and/or intellectual disabilities. Join a team committed to promoting safety, respect, trust, and a sense of belonging with each other and the individuals we serve.

Hanover is a vibrant and growing community located 10 minutes north of Richmond, Virginia with a diverse population.

In Hanover County, you'll find more than a job, you'll discover a place to grow, thrive, and make a lasting impact in the lives of the individuals we support. If you enjoy working in a professional position that balances working independently with collaborating as part of a team, come join a community that values innovation, inclusivity, and collaboration, and take pride in shaping a brighter future for those we serve.

General Description

This is a professional position that is responsible for providing support coordination services for children and adults receiving intellectual and/or developmental disabilities and/or co-occurring mental health and/or substance use disorder services. The incumbent performs complex tasks to assess, plan, coordinate, and link to services.

Organization

The Support Coordinator position is part of Hanover County's Career Development Program (CD). The Support Coordinator Ladder has three (3) levels: Support Coordinator I, II, and III. The Support Coordinator reports to a Support Coordination Supervisor or Program Coordinator and supervises no staff.

Essential Functions

• Completes comprehensive assessments of individual needs, supports and service gaps, determine level of care according to existing DMAS ICF/ID/DD criteria and enhanced case management requirements,
• Gathers relevant medical, social, and psychological data and conducts interviews with the individual/caregiver to determine services received and services needed.
• Ensures the development, coordination, implementation, monitoring, and modification of individual services plans using a person centered approach; review and update service plans; coordinate and monitor the implementation of the Individual Service Plan (ISP); make referrals and link individual to multiple service provides/agencies; monitor the implementation of the ISP, the health and safety/quality of care for the individual with intellectual/developmental disabilities, through regular contacts with providers, periodic site visits and home visits with the individual. Evaluates the quality of services provided and changes in the individual’s condition and counsels the individual.
• Enhances community integration through increasing individual’s community access and involvement.
• Completes documentation and maintains accurate case records in accordance with regular review by regulatory agencies.
• Understands expectations set forth through DBHDS, Department of Justice and Licensure
• Develops and maintains good working relationships with community resources, and agencies to ensure effective coordination of services.
• Performs related duties as assigned.

Working Conditions

A. Hazards

Customers - May have contact with children, adults, and families with challenging behaviors and in difficult situations.

Conditions - May be exposed to places that are considered unsafe or unsanitary, often independently.

B. Environment

Office

Field

C. Physical Effort

Minimal

See Special Conditions

D. Non-Exempt

Knowledge, Skills and Abilities

Requires knowledge of the definition and causes of intellectual and developmental disability best practices for supporting individuals with these disabilities; Medicaid and Department of Behavioral Health and Developmental Services (DBHDS) policies and regulatory guidelines; person-centered services; the Department of Justice Settlement Agreement; licensure regulations, and DD Waiver services and wait List regulations. Knowledge of Enhanced Case Management (ECM) criteria and ability to assess individuals to determine those who meet the criteria. Must be familiar with methods and theories of evaluation for developmental disabilities and implementation of service plans. Must be able to communicate effectively, both orally and in writing. Must be able to work and make judgments independently, as well as function as part of a team.

Education, Experience and Training

Bachelor's degree required in a human service field (master's degree preferred) with at least one (1) year of related work experience - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Designated as a Qualified Developmental Disabilities Professional (QDDP) or Qualified Mental Health Professional (QMHP) preferred.

Special Conditions

• Criminal Records Check, including fingerprinting
• Must obtain valid Driver's License within 30 days of employment to be eligible to operate a county vehicle
• TB test (within 30 days of employment)
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Work beyond normal work schedule
• Must be able to successfully pass CPR/First Aid training as well as behavior management as required by regulation, including but not limited to Title 12 of the Virginia Administrative Code. This training process includes a hands-on, in-person demonstration of first aid and CPR competency, for successful completion. This demonstration requires bending, lifting, and completing activities on the floor.