Support Content Specialist (Remote)

Rula Health; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm dedicated to mental health is seeking a Support Content Specialist to enhance the accessibility of care. In this vital role, you will create engaging content that empowers support teams and clients alike. Your expertise in simplifying complex information will directly impact the efficiency of our services. Join a passionate team committed to making a positive difference in mental healthcare, where your contributions will help shape the future of support and well-being. This is an exciting opportunity to be part of a mission-driven organization that values diversity and inclusion.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave

Employee Assistance Program (EAP)

New hire home office stipend

Quarterly department stipend

Wellness events and lunch & learns

Community and employee resource groups

Qualifications

• 2+ years in content creation or technical writing, especially in customer support.
• Strong writing skills with a focus on clarity and accuracy.

Responsibilities

• Create and optimize internal and client-facing content to improve support efficiency.
• Collaborate cross-functionally for product launches and process changes.

Skills

Content Creation

Technical Writing

Time Management

Clarity and Accuracy in Writing

Complex Topic Simplification

Education

Bachelor's Degree (preferred)

Tools

Project Management Tools (Asana, Jira)

Knowledge Management Systems (Workramp, Lessonly)

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we strive to make mental health care more accessible by ensuring our support teams have the best resources at their fingertips. As a Support Content Specialist, you will play a key role in empowering our teams and clients by creating clear, accurate, and engaging content. Whether you’re crafting internal knowledge base articles, optimizing macros, or updating client-facing help center resources, your work will directly improve efficiency and the support experience.

You’ll collaborate cross-functionally to support product launches and process changes, ensuring our content evolves alongside our growing organization. If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you.

Required Qualifications

• 2+ years of experience in content creation, technical writing, or managing knowledge bases (IKBs)
• Expertise working in or closely with customer support teams
• Strong writing and editing skills, with a focus on clarity and accuracy
• Proven ability to break down complex topics into easy-to-understand documentation
• Proficiency in time management, possessing the capacity to handle multiple tasks and prioritize work appropriately
• 1+ years of experience in a fast paced environment (i.e. SaaS focused and/or startup company)

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Knowledge of at least one project management tool (Asana, Jira, etc.) for organizing and reporting on multiple projects
• Previous experience working in Healthcare environment
• Familiarity with Knowledge Management Systems (Workramp, Lessonly, etc.)
• Comfort with leveraging data to diagnose issues, measure effectiveness, identify areas for improvement, and support decision making
• Expertise in managing content updates effectively during product releases or organizational changes, ensuring smooth transitions and consistent messaging

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.