Support Coach Lead - Ozark Oaks

Ozark Center; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Ozark Center seeks a Support Coach Lead to teach, lead, and model positive direct care for individuals with behavioral health needs, trauma, and cognitive challenges. The role uses trauma-informed, person-centered approaches to promote independence and healthy relationships.

The position requires a high school diploma or equivalent, with preferred supervisory experience of at least one year. Responsibilities include 24/7 shift coverage, staff training, client orientation, and thorough

Qualifications

• Must have a high school diploma or equivalent.
• Preferred supervisory experience for a minimum of one year.

Responsibilities

• Ensure Support Coach shifts are covered for 24/7 facility care and cover open shifts when staff are unavailable.
• Train staff following guidelines and ensure competencies, including building drills.
• Proactively communicate issues to the Supervisor related to Support Coach duties.
• Orient and assist new clients with transition to living environment and assist in admissions documentation.
• Complete duties and appointments as assigned by the Residential Administrator.
• Lead with positivity with staff and clients.
• Complete all documentation within established timeframes according to quality standards set by State and Federal regulations, CARF certifications, and program expectations.
• Perform all other duties as assigned.

Skills

Supervisory experience

Education

High school diploma or equivalent

Job description

Job Description Summary:

The Support Coach Lead is responsible for teaching, leading, and modeling effective and positive direct care with individuals impacted by a range of behavioral health issues including substance use, trauma, and mental illness as well as individuals with cognitive challenges. The Support Coach Lead will utilize a trauma-informed and person-centered approach to promote healthy interactions and relationships as well as promote feelings of independence and autonomy for all persons served.

Education:

Must have a high school diploma or equivalent.

Preferred Qualifications:

Basic supervisory experience for a minimum of one (1) year.

Responsibilities:

• Will ensure Support Coach shifts are covered for 24/7 facility care and work open shifts when assigned staff are not able to work and complete on call duties as assigned.
• Will effectively train staff, follow training guidelines given by Residential Administrator and ensure competencies are completed, including training in all building drills.
• Will proactively communicate directly with Supervisor and known issues relating to Support Coach work duties.
• Will effectively orient and assist new clients with transition to new living environment and assist in completing new client admission documentation.
• Will complete all duties and appointments as assigned by Residential Administrator.
• Will lead with positivity with staff and clients.
• Completes all required documentation within established timeframes and according to quality standards set by State and Federal regulations, CARF certifications, and program expectations.
• Perform all other duties as assigned.

Physical Requirements:

Sufficient sensory-motor dexterity to complete motor skills tasks such as operating a keyboard, phone, fax/scanner, copier, calculator, and other office equipment as needed. Requires normal range of hearing and manual dexterity to assist clients in day-to-day living routine. Prolonged sitting, frequent walking and standing, bending, stooping, and lifting up to fifty (50) pounds. Use of a computer TB test upon hire Ability to drive in adverse weather conditions. Must be able to use vehicle for travel/transport when requested.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.