Support Coach Lead - Ozark Oaks

Ozark Center; Ozark (MO); On-site; USD 38,000 - 55,000; Full time

Job summary

Ozark Center seeks a Support Coach Lead to teach, lead, and model direct care for individuals facing behavioral health challenges, including substance use, trauma, and mental illness. The role emphasizes trauma-informed, person-centered care to promote independence and healthy relationships.

The position requires a high school diploma and preferred supervisory experience. Responsibilities include staff training, client onboarding, documentation, and ensuring 24/7 coverage in a facility setting.

Qualifications

• Must have a high school diploma or equivalent.

Responsibilities

• Ensure Support Coach shifts are covered 24/7 and complete on-call duties as needed.
• Effectively train staff and ensure competencies, including building drills.
• Communicate directly with Supervisor about issues related to duties.
• Orient new clients and assist in transitioning to the living environment.
• Complete all duties and appointments as assigned by Residential Administrator.
• Lead with positivity with staff and clients.
• Complete all required documentation on time per state, CARF certifications, and program standards.
• Perform all other duties as assigned.

Skills

Supervisory experience

Education

High school diploma or equivalent

Job description

Job Description Summary

The Support Coach Lead is responsible for teaching, leading, and modeling effective and positive direct care with individuals impacted by a range of behavioral health issues including substance use, trauma, and mental illness as well as individuals with cognitive challenges. The Support Coach Lead will utilize a trauma-informed and person-centered approach to promote healthy interactions and relationships as well as promote feelings of independence and autonomy for all persons served.

Job Description Summary

The Support Coach Lead is responsible for teaching, leading, and modeling effective and positive direct care with individuals impacted by a range of behavioral health issues including substance use, trauma, and mental illness as well as individuals with cognitive challenges. The Support Coach Lead will utilize a trauma-informed and person-centered approach to promote healthy interactions and relationships as well as promote feelings of independence and autonomy for all persons served.

Education

• Must have a high school diploma or equivalent.

Preferred Qualifications

• Basic supervisory experience for a minimum of one (1) year.

Responsibilities

• Will ensure Support Coach shifts are covered for 24/7 facility care and work open shifts when assigned staff are not able to work and complete on call duties as assigned.
• Will effectively train staff, follow training guidelines given by Residential Administrator and ensure competencies are completed, including training in all building drills.
• Will proactively communicate directly with Supervisor and known issues relating to Support Coach work duties.
• Will effectively orient and assist new clients with transition to new living environment and assist in completing new client admission documentation.
• Will complete all duties and appointments as assigned by Residential Administrator.
• Will lead with positivity with staff and clients.
• Completes all required documentation within established timeframes and according to quality standards set by State and Federal regulations, CARF certifications, and program expectations.
• Perform all other duties as assigned.

Physical Requirements

• Sufficient sensory-motor dexterity to complete motor skills tasks such as operating a keyboard, phone, fax/scanner, copier, calculator, and other office equipment as needed.
• Requires normal range of hearing and manual dexterity to assist clients in day-to-day living routine.
• Prolonged sitting, frequent walking and standing, bending, stooping, and lifting up to fifty (50) pounds.
• Use of a computer
• TB test upon hire
• Ability to drive in adverse weather conditions.
• Must be able to use vehicle for travel/transport when requested