SUPPORT CLERK I (1971)

Springfield Memorial Hospital; United States; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

401(k) match

Annual incentive program

Job summary

Memorial Health is seeking a detail-oriented front desk/clerical professional for its Medical Imaging Services. The role focuses on providing secretarial support, registering outpatients, and ensuring accurate handling of medical records and imaging data.

The position requires minimum 1 year clerical experience and high school education, with preference for medical terminology knowledge. On-site work with comprehensive benefits is offered.

Qualifications

• High school education required.
• Minimum of 1 year secretarial/clerical experience required.
• Medical terminology background preferred.
• Near visual acuity to assure proper filing and handling of records required.

Responsibilities

• Provides support to patients, visitors, physicians, residents, medical students and staff using strong customer service skills.
• Greets and registers/checks in outpatients in a positive, accurate and professional manner.
• Rounds in Imaging reception areas and acts as liaison between modalities and patients/families.
• Answers phones with proper etiquette to ensure excellent customer service.
• Prepares digital images for medical records and continuity of care.
• Ensures accurate recording and transmission of patient and exam information.
• Monitors the RIS to keep operations running and relay issues to appropriate personnel.
• Serves as liaison among patient floors, staff, outside physicians, RIS staff and Radiologists for reporting critical results.
• Provides assistance to physicians, medical students and residents.
• Has functional knowledge of web browsers to support daily tasks.
• Reviews and performs account merges to maintain patient data accuracy.
• Performs other related work as required.

Skills

Interpersonal skills

Guest relations

Basic computer skills

Medical terminology (preferred)

Education

High school education

Tools

Web browser

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Provide film library services to referring Physicians, professional and technical staff of Medical Imaging Services. Provide secretarial and clerical support to all sections of Medical Imaging Services.

Education

• High school education required.

Experience

• Minimum of 1 year secretarial/clerical experience required.

Other Knowledge/Skills/Abilities

• Excellent interpersonal and guest relations skills required.
• Medical terminology background preferred.
• Basic computer skills required.
• Near visual acuity to assure proper filing and handling of records required.
• Moderate physical effort.

Responsibilities

• Utilizes customer service skills by providing support to patients, visitors, physicians, residents, medical students and staff.
• Greets, communicates effectively and registers/checks in outpatients in a positive, accurate and professional manner.
• Rounds regularly in the Imaging reception areas and act as a liaison between modalities and patients/families.
• Answers phones utilizing proper phone etiquette to provide great customer service and meet customer needs.
• Prepares digital images for continuation of care, medical records, and patients.
• Ensures proper recording and transmission of appropriate patient and exam indicator information.
• Monitors the Radiation Information System (RIS) to ensure all operations are running and relay issues to the appropriate personnel.
• Acts as liaison between patient floors, staff, outside physicians, Radiology Information System staff and Radiologists, and also between the radiologists and ordering clinician for reporting critical results in compliance with departmental policy.
• Provides assistance to physicians, medical students and residents.
• Provides assistance for and has functional knowledge of the web browser.
• Reviews and performs account merges to maintain patient data accuracy.
• Performs other related work as required or requested.

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Pay Transparency

Pay Transparency $16.00 - $23.64 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/