SUPPORT CLERK I (1971)

Memorial Health; Springfield (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health in Springfield, IL is seeking a detail-oriented Medical Imaging clerk to provide film library services and clerical support across the Medical Imaging Services team. The role involves greeting patients, registering outpatients, preparing digital images, maintaining accurate patient data, and acting as a liaison between departments and radiology staff.

Strong interpersonal skills, basic computer literacy, and familiarity with medical terminology are preferred, with on-site work

Qualifications

• High school education required.
• Minimum of 1 year secretarial/clerical experience required.
• Excellent interpersonal and guest relations skills required.
• Medical terminology background preferred.
• Basic computer skills required.
• Near visual acuity to assure proper filing and handling of records required.
• Moderate physical effort.

Responsibilities

• Provides patient, visitor, physician and staff support with courtesy and professionalism.
• Greets and registers/checks in outpatients in a positive, accurate manner.
• Rounds in Imaging reception areas and liaises between modalities and patients/families.
• Answers phones to provide great customer service and meet needs.
• Prepares digital images for continuation of care and medical records.
• Ensures proper recording and transmission of patient and exam information.
• Monitors the RIS to ensure operations run smoothly and relay issues to staff.
• Acts as liaison between patient floors, staff, physicians and radiologists for reporting results.
• Provides assistance to physicians, students and residents.
• Reviews and performs account merges to maintain patient data accuracy.

Skills

Interpersonal skills

Guest relations

Medical terminology

Basic computer skills

Near visual acuity

Education

High school

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Provide film library services to referring Physicians, professional and technical staff of Medical Imaging Services. Provide secretarial and clerical support to all sections of Medical Imaging Services.

Education

• High school education required.

Experience

• Minimum of 1 year secretarial/clerical experience required.

Other Knowledge/Skills/Abilities

• Excellent interpersonal and guest relations skills required.
• Medical terminology background preferred.
• Basic computer skills required.
• Near visual acuity to assure proper filing and handling of records required.
• Moderate physical effort.

Responsibilities

• Utilizes customer service skills by providing support to patients, visitors, physicians, residents, medical students and staff.
• Greets, communicates effectively and registers/checks in outpatients in a positive, accurate and professional manner.
• Rounds regularly in the Imaging reception areas and act as a liaison between modalities and patients/families.
• Answers phones utilizing proper phone etiquette to provide great customer service and meet customer needs.
• Prepares digital images for continuation of care, medical records, and patients.
• Ensures proper recording and transmission of appropriate patient and exam indicator information.
• Monitors the Radiation Information System (RIS) to ensure all operations are running and relay issues to the appropriate personnel.
• Acts as liaison between patient floors, staff, outside physicians, Radiology Information System staff and Radiologists, and also between the radiologists and ordering clinician for reporting critical results in compliance with departmental policy.
• Provides assistance to physicians, medical students and residents.
• Provides assistance for and has functional knowledge of the web browser.
• Reviews and performs account merges to maintain patient data accuracy.
• Performs other related work as required or requested.

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Pay Transparency

Pay Transparency $16.00 - $23.64 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/