Support-Busser/Runner

Bottleneck Group; Oak Brook (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking dynamic support team members to enhance the guest experience in a vibrant restaurant environment. This role is perfect for energetic individuals who thrive in the service industry and are committed to delivering exceptional hospitality. You'll play a vital role in supporting servers and bartenders, ensuring the restaurant runs smoothly while creating a welcoming atmosphere for guests. Join a fun and supportive team that values genuine connections and teamwork, where your contributions will help shape memorable dining experiences. If you have a passion for hospitality and enjoy working in a lively setting, this opportunity is for you!

Benefits

Comprehensive Benefits

EAP Access

Restaurant Dining Discounts

Qualifications

• Must be at least 18 years old with 1-year experience in hospitality.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Support servers and bartenders while ensuring a clean service area.
• Communicate effectively with guests and team members.

Skills

Interpersonal Skills

Communication Skills

Multi-tasking

Judgment Skills

Education

High School Diploma or Equivalent

Job description

OTPH Oakbrook
Old Town Pour House
8 Oakbrook Center
Oakbrook, IL 60523, USA

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

1. Understand the wants and needs of others
2. Support others through words and actions
3. Empower each team member to excel
4. Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.

Position Summary

Our Support team members are a key part of our team, and critical to providing genuine hospitality and maintaining the flow of the restaurant’s operation. This role is for a talented and energetic individual, excited to grow in the service industry and committed to providing quality service in a fun and casual bar environment.

Primary Responsibilities and Duties

Essential Functions:

1. Support servers and bartenders.
2. Help run food from kitchen to tables and bar.
3. Clean, re-stock, and re-set tables.
4. Ensure bar and service area is organized, clean, and neat.
5. Communicate effectively with guests, team members, and management.
6. Work under the guidance of our FOH managers.
7. Ability to work both closing and opening shifts.

Qualifications and Skills:

1. Must be at least 18 years old.
2. Minimum of 1-year experience in the hospitality industry.
3. Ability to multi-task and work collaboratively in a fast-paced environment.
4. Good judgement skills and adaptive attitude.

Our Ideal Candidate:

1. Outstanding interpersonal and communication skills.
2. Outgoing, energetic, polite, and patient.

Hours of Work:

Ability to work a variable schedule, including weekends.

Supervisory Responsibilities:

N/A

Reports To:

General Manager

Department:

FOH Operations

Work Environment/Physical Demand:

1. Must be able to stand for full shift.
2. Must be able to lift at least 50 pounds.
3. Must have good hearing for accurate communication with guests.
4. Must be able to use hands and fingers to handle and feel objects, tools, controls, and type.
5. Must be able to work in areas of loud noises.
6. Required to frequently reach, bend, stoop, and carry.
7. Must be able to work in both warm and cool environments; indoors and outdoors.
8. Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
9. Extended periods of standing and walking to different parts of the restaurant at different levels.
10. Fast-paced hands-on position.
11. Dining facilities are both outside and inside.
12. Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.