Support Broker

publicpartnerships; United States; Remote; USD 34,000 - 40,000; Full time

Job summary

Public Partnerships seeks consultants (Support Brokers) to provide supports brokerage under contract with the California Department of Human Services. You will help participants exercise choice and control over community services, enroll direct care workers, and monitor health and safety while maintaining progress notes.

Training will be provided. Responsibilities include managing a workload of up to 125 participants, staying in touch via monthly calls, coordinating resources, and assisting with

Qualifications

• BA or BS degree in related field required, can be substituted for 4 or more years of related experience.
• Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required; knowledge of Medicaid services preferred; bilingual in English and Spanish preferred.

Responsibilities

• Manage Workload.
• Maintain required contact with assigned participants, monthly telephone calls.
• Respond to participant inquiries.
• Maintain email communication with participants, as needed.
• Resolve participant issues.

Skills

Schedule management

Microsoft Office

Customer service

Problem solving

Communication

Education

BA or BS degree in related field

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary:

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. Public Partnerships seeks consultants (also known as Support Brokers ) to provide supports brokerage under contract with the California Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities includes providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided.

Watch the \" What We Do \" video on our website: https://www.publicpartnerships.com/about-us/#

Responsibilities:

• Manage Workload
• Manage a Workload of up to 125 Program Participants
• Maintain required contact with assigned participants, monthly telephone calls
• Respond to participant inquiries
• Maintain email communication with participants, as needed
• Resolve participant issues
• Provide participants with practical skills training in areas such as:
• Locating community resources
• Recruiting, selecting, hiring, training, and supervising employees
• Purchasing goods and services.
• Managing a monthly budget to pay for their direct care workers
• Assist participants to:
• Enroll in the California Self-Determination Program (SDP)
• Complete required enrollment paperwork
• Identify community resources, services and supports to meet their life goals
• Develop their spending plan and schedule their employees to stay within their monthly budget
• Assist direct care workers, to complete required paperwork to be employed by the participant.
• Monitor participant health and safety through monthly phone contact
• Maintain progress notes in accordance with NASW standards.
• Report and respond to participant complaints and grievances.
• Act as mandated reporter for allegations of abuse, neglect, and exploitation

Required Skills:

• Ability to manage own schedule and work independently with minimal supervision
• Strong Microsoft Office applications skills
• Commitment to exceptional client service
• Creative problem-solving ability and a consultancy mindset
• Dedication to accomplishing goals and challenges presented by clients and management
• Ability to interact with various levels of management and with clients
• Flexible, self-starter possessing intellectual curiosity
• Enthusiasm for life-long learning and staying well-informed about current business issues
• Proven ability to take initiative to move daily work forward
• Able to follow, critically evaluate, and improve upon current processes
• Excellent oral and written communication skills
• Ability to use sound judgment in completing tasks and to seek guidance when needed
• Ability to recognize issues and identify solutions

Qualifications:

• Education: BA or BS degree in related field required, can be substituted for 4 or more years of related experience
• Experience: Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required; BA or BS degree in related field required, can be substituted for 4 or more years of related experience; Knowledge of Medicaid services preferred; Bilingual proficiency in English and Spanish preferred.
• Location: Remote - Must reside in the state of California.
• Compensation Range: $25.00 - $28.84 / hourly
• This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
• Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
• At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
• We do not discriminate on the basis of race, color, religion or belief, national, social, or