Community Integration Specialist

ServiceSource, Inc.; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

403(b) retirement plan

FSA/HSA benefits

Employee Assistance Program

Tuition Assistance

Paid time off

Job summary

ServiceSource, Inc. is seeking a dedicated professional to support participants with developmental disabilities in daily programming, social inclusion, and life skills. The role involves documenting PCP outcomes, maintaining accurate records, and ensuring safety in all activities.

Responsibilities include coordinating with families and staff, delivering structured activities, and complying with Medicaid, licensure, and CARF guidelines while supporting a respectful, inclusive environment.

Qualifications

• High School diploma or GED required; plus 1 year experience with adults with developmental disabilities or related field.
• Preferred: college courses in human services or bachelor’s in human services with related experience.

Responsibilities

• Provide active engagement for participants in community integration, training, leisure, and daily living activities.
• Develop and implement PCP outcomes, document progress and maintain PCP records and daily notes.
• Maintain safe, clean environment; report unsafe conditions and incidents per policy; follow written protocols.

Skills

Communication

Interpersonal

Organization

Written reports

Safety awareness

PCP documentation

Activity planning

Drivability/license

Background check

MS Office

Education

High School diploma or GED

1 year experience with adults with developmental disabilities

Tools

MS Office

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Responsible for creating, leading, and supporting assigned participants in their daily programming in the areas of academic, social, life and leisure skills as well as recreational activities. Assists in the development and implementation of Personal Centered Individual Service Plans (ISP) including but not limited to: social, community inclusion, communication, behavior, and skill development. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy/procedure.

Primary Duties

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

• Provide active engagement and support for all individuals assigned, including but not limited to community integration/inclusion, training, leisure, communication, mobility, behavior, personal care (feeding, etc.), bus loading/unloading, medication, safety and risk management, etc.
• Provide input and implement Person Centered Plans (PCP) outcomes, support activities, and protocols as written in order to ensure a safe and healthy environment, proper documentation and progress. Provide and maintain accurate information and documentation for the PCP, quarterly reports and daily notes.
• Responsible for a safe, clean, and orderly environment. Immediately report any unsafe conditions, medical concerns, etc. to the Program Manager (or designee). Follow established written protocols and plans. Report any allegations of abuse, neglect, and exploitation according to ServiceSource policy/procedures. Complete incident report as required.
• Responsible for ensuring and maintaining accurate records and documentation per the PCP, regulatory and company standards. Inform the Program Manager (or designee) of missing or inaccurate information immediately.
• Communicate with family members, guardians, authorized representatives, residential providers and Support Coordinators regarding participant's illness, incidents, progress, etc. at the direction of the Program Manager (or designee). Keep team members apprised of any concerns as needed.
• Performs related duties and responsibilities as assigned/requested.

Additional Duties and Responsibilities

• Maintain participant records, daily notes, quarterly reports, etc. per Medicaid, Licensure and CARF standards.
• Responsibility for adhering to health and safety regulations.
• Participate and/or provide input, for the PCP process (plan, quarterlies, daily notes) and work in conjunction with the team in the implementation, monitoring and review of the individual's written plan.
• Utilize appropriate behavior intervention techniques, proper lifting, feeding, and transferring techniques as written.
• Complete and pass the Orientation to Development Disabilities (ODD) test and competencies.
• Participate in department, participant, and staff committee meetings.
• Participate in trainings as required by funding sources and the corporation.

Qualifications: Education, Experience and Certification(s)

• Required: A High School diploma (or GED) required; plus, one (1) year of experience working with adults with developmental disabilities or the related field.
• Preferred: High School diploma (or GED) plus a combination of college level courses in the human services field and experience working with adults with developmental disabilities or a bachelor's degree in the human services field and experience working with individuals with developmental disabilities.

Knowledge, Skills and Abilities

• Relates well to people with disabilities
• Well organized and self-directed individual who is a team player.
• Strong interpersonal and organizational skill and can relate to people at all levels of the organization
• Ability to interpret a variety of instructions provided in written and oral form.
• Demonstrates good judgement and decision-making skills.
• Ability to develop and implement professionally written PCP's and supporting documentation.
• Ability to initiate and lead age appropriate and engaging activities, social groups, etc. with the individuals.
• Ability to write routine reports and correspondence.
• Ability to speak professional and effectively to others.
• Knowledge of communication and its resources.
• Physical ability to support individuals with personal care (feeding, toileting, transferring, etc.)
• Employees who drive participants in the community (driving requirement varies by site) must possess a current and valid driver's license and be eligible and covered under Service Source's driver's insurance. Must pass the On-line Driving training, if eligible to drive.
• Ability to pass a criminal background check and drug screening as required.
• Working knowledge of Microsoft Office software and other basic computer programs.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.