Support Broker

Pplfirst; California, Northern (MO, KY); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Public Partnerships seeks Support Brokers to provide supports brokerage under contract with the California Department of Human Services. As a consultant, you will help participants exercise choice and control over community services and supports, including helping them act as a household employer of their direct care workers.

Responsibilities include enrolling participants and direct care workers, developing spending plans, monitoring health and safety, and maintaining progress notes.

Qualifications

• BA/BS degree in related field required or 4+ years of related experience.
• Minimum of two years experience working with individuals with disabilities and/or seniors preferred.
• Knowledge of Medicaid services preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Manage workload of up to 125 program participants; maintain contact via monthly calls and email as needed.
• Provide orientation and training on program rules; enroll participants and direct care workers.
• Develop a spending plan to manage monthly budget for direct care workers.
• Monitor participant health and safety; maintain progress notes per NASW standards.
• Assist participants to enroll in California SDP and complete enrollment paperwork.
• Identify community resources and supports to meet life goals.

Skills

Schedule management

Microsoft Office

Client service

Problem solving

Goal orientation

Stakeholder communication

Self-motivation

Lifelong learning

Initiative

Process improvement

Oral & written communication

Judgement

Issue recognition & resolution

Education

BA/BS in related field

Job description

## Support BrokerApply: US CA Remote: Full time: Posted Yesterday: JR26-1052It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Job Summary:**Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. Public Partnerships seeks consultants (also known as **Support Brokers**) to provide supports brokerage under contract with the California Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities includes providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided. Watch the **\"**What We Do**\"**video on our website: https://www.publicpartnerships.com/about-us/# **Responsibilities:** **Manage Workload*** Manage a Workload of up to 125 Program Participants* Maintain required contact with assigned participants, monthly telephone calls* Respond to participant inquiries* Maintain email communication with participants, as needed* Resolve participant issues**Provide participants with practical skills training in areas such as:** * Locating community resources* Recruiting, selecting, hiring, training, and supervising employees* Purchasing goods and services.* Managing a monthly budget to pay for their direct care workers**Assist participants to:** * Enroll in the California Self-Determination Program (SDP)* Complete required enrollment paperwork* Identify community resources, services and supports to meet their life goals* Develop their spending plan and schedule their employees to stay within their monthly budget* Assist direct care workers, to complete required paperwork to be employed by the participant.* Monitor participant health and safety through monthly phone contact* Maintain progress notes in accordance with NASW standards.* Report and respond to participant complaints and grievances.* Act as mandated reporter for allegations of abuse, neglect, and exploitation**Required Skills:** * Ability to manage own schedule and work independently with minimal supervision* Strong Microsoft Office applications skills* Commitment to exceptional client service* Creative problem-solving ability and a consultancy mindset* Dedication to accomplishing goals and challenges presented by clients and management* Ability to interact with various levels of management and with clients* Flexible, self-starter possessing intellectual curiosity* Enthusiasm for life-long learning and staying well-informed about current business issues* Proven ability to take initiative to move daily work forward* Able to follow, critically evaluate, and improve upon current processes* Excellent oral and written communication skills* Ability to use sound judgment in completing tasks and to seek guidance when needed* Ability to recognize issues and identify solutions**Qualifications:** **Education:** BA or BS degree in related field required, can be substituted for 4 or more years of related experience**Experience:** Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required; BA or BS degree in related field required, can be substituted for 4 or more years of related experience; Knowledge of Medicaid services preferred; Bilingual proficiency in English and Spanish preferred. **Location: Remote -** Must reside in the state of California. **Compensation Range: $25.00 - $28.84 / hourly***This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.* ***The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified*** Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*