Support Associate - White House Black Market

Chico's; Springfield (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a forward-thinking fashion retailer where your role as a Support Associate will significantly enhance the customer experience. This position focuses on operational excellence, ensuring that merchandise is organized and accessible while providing exceptional service to every customer. You'll thrive in a collaborative environment that encourages personal growth and teamwork. If you have a passion for fashion and a knack for organization, this role offers a fulfilling opportunity to contribute to a vibrant retail atmosphere. Embrace your potential and make a difference every day!

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Processes merchandise and ensures items are properly stored.
• Models and promotes the Most Amazing Personal Service principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking Ability

Adaptability to Technology

Education

High School Diploma or equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented promptly.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and timely.
• Receives and processes visual packet materials, props, and signage; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Supports boutique cleanliness and organization.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Encourages an inclusive, collaborative approach to problem-solving.
• Seeks personal development opportunities and actively solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; wear/use headset.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent. You may apply at any time; however, positions may not be currently open. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Address: 3648 Springfield Town Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on any protected basis under federal, state, or local law.