Support Associate - White House Black Market

Chico's FAS, Inc.; Springfield (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Support Associate to join their team in a vibrant retail environment. This role focuses on enhancing customer experiences through effective merchandise handling and operational support. As a key player in the store, you will ensure that products are well-organized, visually appealing, and readily available for customers. This position offers a fantastic opportunity for personal growth and teamwork in a fast-paced setting. If you have a passion for retail and a knack for customer service, this is the perfect role for you!

Qualifications

• Previous stock or cashier experience preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are stored and ticketed for replenishment.
• Support and promote the Most Amazing Personal Service (MAPS) principles.
• Maintain boutique cleanliness and organization.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Support Associate - White House Black Market

Join our team as a Support Associate - White House Black Market at Chico's FAS, Inc.

Location: 6721 Springfield Mall, Springfield, VA

Come lead with us at our store dedicated to making women feel beautiful through styling and social experiences. The Support Associate supports a customer and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Responsibilities

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment, and reorganize merchandise to maximize space.
• Ensure new products are merchandised and represented timely.
• Enter receiving documents into the system, reconcile invoices, and handle store-to-store transfers and locate requests accurately.
• Receive and process visual materials, props, signage, and store stockroom hardware.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage, and visual presentations.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and accept feedback.

Other duties may be assigned, and responsibilities can vary across brands.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn new technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines and demonstrate teamwork.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management; headset communication preferred.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are required.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are continuously accepting applications for talented individuals to join our store teams. Applications are reviewed to match your qualifications with current or future openings. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

Chico’s FAS, Inc. is an equal opportunity employer and does not discriminate on any protected basis.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Retail

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