Support Associate - White House Black Market

Chico's; Mason (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team dedicated to creating a fashion-forward environment where women feel beautiful. As a Support Associate, you will play a crucial role in maintaining operational excellence and delivering exceptional customer experiences. This position involves processing merchandise, organizing stock, and ensuring a clean and inviting boutique atmosphere. With opportunities for personal growth and development, you will thrive in a collaborative setting that values teamwork and inclusivity. If you are passionate about fashion and customer service, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Process merchandise and organize stockroom efficiently.
• Model and promote exceptional customer service principles.
• Assist with visual merchandising and store cleanliness.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Adaptability to Technology

Teamwork

Education

High School Diploma

Job description

Join our fashion-obsessed team

Dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate supports a customer and product-focused sales culture, performing sales operations including merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team is the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment.
• Reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented timely.
• Enter receiving documents into the system, reconcile invoices, and complete store transfers and locate requests accurately.
• Receive and process visual materials, store hardware, and signage.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, signage placement, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines.
• Teamwork demonstrated.
• Experience with visual merchandising is a plus.
• Effective communication using headsets.
• Reliable attendance; flexible schedule including nights, weekends, holidays.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. Apply anytime; some positions may not be open currently. Accommodation available for applicants with disabilities. Contact your local Store Manager for assistance.

Location: 3192 Deerfield Towne Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, disability, or other protected categories.