Support Associate - White House Black Market

Chico's; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their fashion-focused team. In this role, you will be pivotal in creating a customer-centric sales culture, ensuring merchandise is well-organized and visually appealing. Your contributions will not only enhance the shopping experience but also foster a collaborative atmosphere among team members. This position offers an exciting opportunity to grow within a vibrant environment that values inclusivity and teamwork. If you have a passion for fashion and customer service, this role is perfect for you!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Assist with visual directives and boutique cleanliness.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, signage, and properly store stockroom hardware and hangers.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals. Applications may be submitted at any time; however, not all positions will be open at all times. Accommodation requests for disabilities are available through your local Store Manager.

Location: 3084 The Summit Louisville

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.