Support Associate - White House Black Market

Chico's; Gainesville (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Support Associate to join their fashion-obsessed team. This role focuses on enhancing the customer experience through effective merchandise handling, stock processing, and organization. The ideal candidate will thrive in a collaborative environment, promoting inclusivity and teamwork while ensuring operational excellence. With opportunities for personal growth and development, this position is perfect for those who are passionate about fashion and customer service. If you're ready to make an impact in a dynamic retail setting, this is the opportunity for you!

Qualifications

• Previous stock or cashier experience preferred.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Process merchandise and ensure proper storage and replenishment.
• Support and promote the Most Amazing Personal Service principles.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Visual Merchandising

Education

High School Diploma or equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE: The Support Associate supports a customer and product-focused sales culture, performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team is the best place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy replenishment for the sales floor; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Handle visual materials, props, signage, and store hardware properly and timely.
• Participate in pricing changes and markdowns.
• Alert management about cash supply needs.
• Assist with visual directives like floorsets, window changes, signage, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, delivering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

Qualifications:

• Previous stock or cashier experience preferred.
• Must be 16 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task.
• Adaptable to company technology.
• Ability to work mostly standing during shifts.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising is a plus.
• Effective communication via headset with customers, associates, and management.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

Physical Requirements:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications from all qualified individuals. Accommodation requests can be made through your local Store Manager.

Our location: 3580 Promenade at Virginia Gateway

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.