Support Associate | West Penn Hospital

West Penn Allegheny Health System; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Highmark Health is seeking a detail-oriented clerical associate to support daily operations across departments in the Pittsburgh area. The role involves data entry, payroll maintenance, education tracking, associate scheduling, and budget information, reporting to department leaders.

The position focuses on providing excellent customer service, organizational efficiency, and reliable data handling. Prior experience with office software is preferred, with the expectation of handling multiple

Qualifications

• High school diploma or GED required; 0–1 years of related experience or training.
• Excellent customer service and strong organizational skills are required.
• Preferred experience with various computer software programs (e.g., MS Office).

Responsibilities

• Provides clerical support and maintains information flow and reports.
• Assists with scheduling and coordination of department projects, gathering data as directed.
• Prioritizes workflow to meet defined time parameters.
• Collects, sorts, distributes and prepares mail.
• Manages customer service issues and resolves related problems.
• Performs other duties as assigned.

Skills

Customer service

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Job description

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: Facilitates and supports the daily business operations of various departments. Assists the managers with clerical functions, data entry, payroll maintenance, education, tracking, associate scheduling, and budget information.

ESSENTIAL RESPONSIBILITIES

• Provides clerical support, maintains inventory, and copies and distributes appropriate information / communications / reports. (40%)
• Assists with scheduling and coordination of department specific projects, gathering data as directed by department leader. (30%)
• Prioritize workflow and complete within defined time parameters. (10%)
• Collects, sorts, distributes and prepares incoming and outgoing mail. (10%)
• Manage customer service issues and resolve related problems. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

• Minimum High school diploma or GED; or one - three months related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service and organizational skills.
• Preferred Experience with various computer software programs. 0-1 years' experience.

COMPLIANCE REQUIREMENT

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America's largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health's 35,000 employees serve millions of customers nationwide through the nonprofit organization's affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health's businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.