Support Associate - Soma

Chico's; Sugar Land (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their team in a vibrant retail environment. This role focuses on fostering a customer-centric culture while managing merchandise and stock operations. Ideal candidates will possess strong communication skills and a knack for organization, thriving in a fast-paced setting. With a commitment to teamwork and personal growth, this position offers a fantastic opportunity to contribute to a dynamic team and enhance the shopping experience for customers. If you are passionate about retail and eager to learn, this role is perfect for you.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Previous stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Model and promote customer service principles for a cohesive experience.
• Assist with visual merchandising and boutique organization.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Teamwork

Education

High School Diploma or Equivalent

Tools

Company-provided Technology

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizing merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Completes store-to-store transfers and locate requests accurately and promptly.
• Ensures visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands, with some duties varying accordingly.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work the majority of the shift standing.
• Ability to work quickly within strict timelines.
• Demonstrates teamwork.
• Exposure to visual merchandising and product placement techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance is essential; flexibility to work nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing – 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. – 1-33% of an 8-hour shift.
• Frequent climbing – 34-66% of an 8-hour shift.

We are always accepting applications for top talent due to our growth. You may apply at any location or position; however, openings may vary. Accommodation requests for disabilities are available; please contact your local Store Manager for assistance.

5045 First Colony Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.