Support Associate - Soma

Chico's; Town of Texas, Katy (WI, TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player invites you to join their vibrant team as a Support Associate. In this role, you will be at the heart of customer service, ensuring that our merchandise is well-organized and accessible. Your contributions will help create an amazing shopping experience for customers while promoting teamwork and personal growth. This position offers a dynamic work environment where you can thrive, learn, and develop your skills. If you are passionate about retail and eager to make a difference, this opportunity is perfect for you!

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote customer service principles for a great experience.
• Assist with visual directives and maintain boutique cleanliness.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to multitask

Teamwork skills

Education

High school diploma or equivalent

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment, reorganizing merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual materials, props, signage, and store hardware properly.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, and signage placement.
• Help maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Responsibilities may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work mainly standing.
• Ability to work quickly within strict timelines.
• Teamwork skills.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management; use of headset.
• Regular attendance and flexible schedule including nights, weekends, holidays.

Physical Requirements

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. during 1-33% of shift.
• Frequent climbing during 34-66% of shift.

We are always accepting applications for top talent. Apply anytime; however, positions may not be open currently. Accommodation requests for disabilities can be directed to your local Store Manager.

Location: 5345 LaCenterra at Cinco Ranch

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, national origin, disability, gender, sexual orientation, veteran status, or other protected categories.