Support Associate - Soma

Chico's; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance customer experience and streamline store operations. This role focuses on merchandise handling, stock processing, and maintaining a welcoming environment. The ideal candidate will thrive in a fast-paced setting, demonstrating excellent communication and organizational skills. Join a team that values collaboration and personal growth while contributing to a culture that prioritizes customer satisfaction. This is an exciting opportunity to be part of a dynamic retail environment where your contributions matter.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills are essential.
• Ability to work quickly and within strict timelines.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote excellent customer service principles.
• Assist with visual merchandising and boutique cleanliness.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Teamwork

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Effective communication with customers, associates, and management; wear/communicate with headset.
• Regular attendance is essential; flexible work schedule including nights, weekends, and holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing - 67-100% of 8-hour shift.
• Occasional lifting up to 50 lbs. - 1-33% of 8-hour shift.
• Frequent climbing - 34-66% of 8-hour shift.

We are always accepting applications for top talent. You may apply to any location or position at any time; however, the position applied for may not be currently open. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

5002 Kierland Commons

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category.