Support Associate - Soma

Chico's; West Des Moines (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

An innovative retail company is seeking a Support Associate to enhance customer experience and ensure operational excellence. In this role, you will support a customer-focused sales culture by managing merchandise, assisting with visual merchandising, and promoting teamwork. The position requires excellent communication and organizational skills, as well as the ability to thrive in a fast-paced environment. Join a dynamic team that values personal development and customer satisfaction, and be part of a culture that celebrates inclusivity and collaboration.

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.
• Ability to work quickly within strict timelines.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Assist with boutique cleanliness and organization.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to multi-task

Teamwork

Adaptability to technology

Education

High school diploma or equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

1. Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
2. Ensures new products are properly merchandised and represented in a timely manner.
3. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Completes store-to-store transfers and locate requests accurately and timely.
4. Ensures visual packet materials, props, and signage are received and processed promptly; properly stores stockroom hardware, hangers, sign holders, etc.
5. Participates in pricing changes and markdowns.
6. Alerts store management to cash supply needs.
7. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
8. Assists with boutique cleanliness and organization.

Customer Experience

1. Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

1. Promotes an inclusive, collaborative approach to problem-solving.
2. Seeks personal developmental opportunities and readily solicits feedback.
3. Performs other duties as assigned. Note: duties may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Ability to work predominantly standing.
• Ability to work quickly within strict timelines.
• Teamwork demonstration required.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of an 8-hour shift.
• Frequent climbing for 34-66% of an 8-hour shift.

We welcome applications from top talent to join our store teams. Applications may be submitted at any time; however, positions may not currently be open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

5223 Jordan Creek Town Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other protected category under law.