Support Assistant, Learning Commons

Dallas College; Dallas, Northern (TX, KY); Hybrid; USD 270,000 - 385,000; Part time

Job summary

Dallas College is seeking a Learning Commons Support staff member to assist students, faculty and patrons with library resources, technology and general support on-site. The role emphasizes friendly, expert service, quick problem resolution and accurate record keeping.

Responsibilities include helping users locate materials, performing routine maintenance in the commons, and collaborating with colleagues to ensure smooth operation across labs and tutoring areas.

Qualifications

• High school diploma or equivalent with two years of related experience.
• Familiarity with library and educational technology.
• Proficiency with Microsoft Office applications.
• Bilingual preferred.
• Criminal background/fingerprint checks may apply.

Responsibilities

• Assist Learning Commons patrons with resources and equipment.
• Perform maintenance of reserves, periodicals and references.
• Provide high-quality software and customer service support.
• Monitor patron logon and computer lab workflow.
• Assist with departmental workshops and staff training.
• Maintain accurate records and database updates.

Skills

Learning Commons support

Customer service

Communication skills

Multitasking

Stakeholder collaboration

Reporting

Attention to detail

Diversity awareness

Teamwork

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Overview

Weekly Work Hours 19.5

Compensation Range HB1 Hourly Rate $23.78 Hourly

Hourly FLSA United States of America (Non-Exempt)

Work Location All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law. Position Type Staff All positions are considered on-site roles. After six months of employment, employees may have the opportunity to apply for a hybrid work schedule. Academic positions (Faculty) require on-campus presence, even if the role involves teaching online classes, in accordance with state law.

Position Summary Responsible for providing support to students, faculty, staff, and community patrons by fulfilling desk functions in all Learning Commons areas. Assists students, faculty and community patrons with software and hardware support in the commons, classrooms, and labs.

Required Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College’s mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external stakeholders and constituents within the Dallas College community network.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Bilingual preferred.
• *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Assists students, faculty, staff, and community patrons in the Learning Commons (library, tutoring, testing, and technology lab), with academic resources, technology equipment, and library collections.
• Perform regular maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Dallas College is implementing a “learning commons” model and philosophy. This job position will adapt to that model over time.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College professional development training hours per academic year.
• Performs other related duties as assigned.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Locations

• Brookhaven
• Cedar Valley Campus
• Eastfield
• El Centro
• Mountain View
• North Lake
• Richland

Application Deadline

Applications Deadline September 17, 2026