Support Analyst (Fully Remote)

CI&T; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance

Extended paternity leave

Childcare assistance

Profit sharing

Life insurance

Continuous learning platform

Job summary

CI&T is seeking a talented Tier 3 Technical Support engineer in the United States to act as the highest level of escalation for critical customer issues. You will perform deep-dive troubleshooting and root cause analysis, partnering with Engineering and DevOps to deliver robust fixes.

The role requires 2+ years in Tier 3 support and strong proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP). You will work with REST APIs, microservices, and observability tools to ensure reliability

Qualifications

• 2+ years in Tier 3 Technical Support or similar.
• Proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP).
• Strong understanding of REST APIs, microservices, and observability tools.

Responsibilities

• Act as the highest level of technical escalation for critical customer issues.
• Perform deep-dive troubleshooting and root cause analysis.
• Partner with Engineering and DevOps teams to deliver fixes.

Skills

Tier 3 Technical Support Experience

Python

SQL

AWS

Azure

GCP

REST APIs

Microservices

Observability tools

Job description

• Act as the highest level of technical escalation for critical customer issues.
• Perform deep-dive troubleshooting and root cause analysis.
• Partner with Engineering and DevOps teams to deliver fixes.

Requirements & Qualifications:

• 2+ years in Tier 3 Technical Support or similar.
• Proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP).
• Strong understanding of REST APIs, microservices, and observability tools.
• Health and dental insurance, meal and food allowance.
• Extended paternity leave and childcare assistance.
• Profit sharing, life insurance, and continuous learning platform.

CI&T

We help large enterprises transform the potential of AI into real business impact. We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact.