Senior Escalations Engineer — Cloud, APIs & Root Cause

CI&T; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance

Extended paternity leave

Childcare assistance

Profit sharing

Life insurance

Continuous learning platform

Job summary

CI&T is seeking a talented Tier 3 Technical Support engineer in the United States to act as the highest level of escalation for critical customer issues. You will perform deep-dive troubleshooting and root cause analysis, partnering with Engineering and DevOps to deliver robust fixes.

The role requires 2+ years in Tier 3 support and strong proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP). You will work with REST APIs, microservices, and observability tools to ensure reliability

Qualifications

• 2+ years in Tier 3 Technical Support or similar.
• Proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP).
• Strong understanding of REST APIs, microservices, and observability tools.

Responsibilities

• Act as the highest level of technical escalation for critical customer issues.
• Perform deep-dive troubleshooting and root cause analysis.
• Partner with Engineering and DevOps teams to deliver fixes.

Skills

Tier 3 Technical Support Experience

Python

SQL

AWS

Azure

GCP

REST APIs

Microservices

Observability tools

Job description

CI&T is seeking a talented Tier 3 Technical Support engineer in the United States to act as the highest level of escalation for critical customer issues. You will perform deep-dive troubleshooting and root cause analysis, partnering with Engineering and DevOps to deliver robust fixes.

The role requires 2+ years in Tier 3 support and strong proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP). You will work with REST APIs, microservices, and observability tools to ensure reliability