Technical Support Engineer (CS) (Fully Remote)

Partner Company; United States; Remoto; USD 120.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity offering

Descrizione del lavoro

Partner Company is seeking a dedicated technical support professional to help users and AI agents connect securely with business systems. You will understand platform capabilities and act as the main contact for technical questions, troubleshooting, and issue resolution.

The role requires strong communication skills and a customer-focused mindset, with exposure to APIs, containers, and identity management in a fast-paced environment.

Competenze

• 3+ years in technical support or similar role.
• Experience with HTTP APIs, Docker, Kubernetes, and identity management.
• Strong communication and customer-facing skills.

Mansioni

• Develop and maintain strong understanding of platform capabilities.
• Serve as primary technical support contact, responding to questions and troubleshooting.
• Manage issue resolution and coordinate escalations.

Conoscenze

Technical support

Customer-facing communication

Troubleshooting

HTTP APIs

Strumenti

Docker

Kubernetes

Descrizione del lavoro

• Develop and maintain strong understanding of platform capabilities.
• Serve as primary technical support contact, responding to questions and troubleshooting.
• Manage issue resolution and coordinate escalations.

Requirements:

• 3+ years in technical support, solutions engineering, or similar role.
• Experience with HTTP APIs, Docker, Kubernetes, and identity management.
• Strong communication and customer-facing skills.

What We Offer:

• Salary range: $120,000 – $140,000 USD.
• Equity offering.

Partner Company

The company offers a platform that securely connects AI agents and human users with business systems. It fosters a collaborative, fast-moving environment, though employee count is not disclosed.