Support Analyst

Cotiviti; United States; Remote; Full time

Job summary

A leading company is seeking a Support Analyst to assist in monitoring and resolving data platform issues. The ideal candidate will have strong analytical skills and the ability to communicate effectively across teams. This role involves troubleshooting, process improvement, and coordination with various technical teams. The position is remote and offers a competitive hourly rate based on experience.

Benefits

Life Insurance

Paid Time Off

Paid Holidays

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Family Leave

Qualifications

• 0-1 year supporting enterprise applications in Windows or Linux environments.
• Knowledge of application architecture and monitoring tools.

Responsibilities

• Communicate with clients and management regarding production events.
• Document and improve support processes.
• Generate daily status reports for stakeholders.

Skills

Analytical Skills

Troubleshooting

Communication

Education

Associate's degree in computer science

Tools

SQL

Oracle

PowerShell

Bash

Java EE

.NET

Job description

Life insurance, paid time off, paid holidays, 401(k)

United States

Support Analyst

Job Locations

US-Remote

ID

2025-15484

Category

Engineering/IT

Position Type

Full-Time

Overview

The Support Analyst will assist in monitoring, analyzing, and resolving data platforms, configuration, and infrastructure-related issues. This person serves as a liaison between technical and operational teams. The role involves analysis, problem solving, technical assistance, and support coordination for business stakeholders. The ideal candidate will have strong analytical skills, the ability to think creatively when root causes are unclear, and a solutions-focused approach to process improvement.

Responsibilities

1. Communicate directly with clients and management regarding production events, escalate issues as necessary, and document post-outage details.
2. Act as a liaison between data operations, development, infrastructure, and management to troubleshoot and resolve application or product issues.
3. Manage and coordinate meetings with technical teams, prioritize and route reported issues based on business impact.
4. Document and improve support processes, contribute to the knowledge base, and share knowledge with peers.
5. Assist data operations team in creating incident and change request tickets.
6. Coordinate with engineering, infrastructure, database administration, and configuration teams to resolve outstanding tickets.
7. Follow up on root cause analysis and confirm permanent resolution of issues.
8. Generate daily status reports for stakeholders and leadership.
9. Perform all responsibilities outlined in the annual Performance Plan and complete any assigned projects or duties.
10. Perform duties with or without reasonable accommodations.

Qualifications

1. Associate's degree in computer science, information technology, or related field preferred or equivalent experience.
2. 0-1 year supporting enterprise applications in Windows or Linux server environments.
3. Knowledge of application architecture, workflows, and monitoring tools.
4. Experience with SQL, Oracle, PL/SQL, MS Access, DB management tools, scripting (PowerShell, Bash, VB), Java EE, and/or .NET frameworks.
5. Project management experience is a plus.
6. Ability to work in a global, cross-functional team using online collaboration tools.
7. Strong troubleshooting skills and ability to escalate issues appropriately.
8. Knowledge of IT concepts, practices, and procedures.
9. Excellent written and verbal communication skills; Help Desk experience is advantageous.
10. Ability to work independently and as part of a team, handle multiple tasks, prioritize, and meet deadlines.
11. Experience in an Agile environment is a plus.

Mental and Physical Requirements

• Effective communication skills.
• Assessing work quality for accuracy and thoroughness.
• Prolonged sitting or standing, repetitive motions.
• Ability to maintain a dedicated, secure workspace with reliable high-speed internet.
• No adverse environmental conditions expected.

Compensation and Benefits

The hourly rate ranges from $26.00 to $33.00, depending on experience and qualifications. Cotiviti offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), paid family leave, holidays, and PTO, with specifics available on our Careers page.

Additional Information

Post date: xx/xx/xxxx. Applications are reviewed on a rolling basis, with the closing date subject to change.

#entrylevel

#LI-REMOTE

#LI-AK1

We prioritize candidate confidentiality. Please apply directly through the employer's website.