Support Analyst

Körber Pharma Packaging AG; Pittsburgh (Allegheny County); Hybride; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Parental leave

Flexible time off

8 paid holidays

Health insurance

Résumé du poste

Körber Pharma Packaging AG in Pittsburgh is seeking a Support Analyst to identify, prioritize, and resolve technical issues related to customer systems, including WMS, database and interfaces. This exempt, full-time role may require on-call support for 24/7 coverage.

You will analyze, troubleshoot, and collaborate with cross-functional teams to implement effective solutions, drive service levels, and maintain customer satisfaction.

Qualifications

• Bachelor's degree in Computer Science or an equivalent degree.
• Proficiency in PL/SQL and Java with Oracle/SQL Server experience.
• Experience resolving business-critical customer issues and developing effective solutions.
• Knowledge of Warehouse Management Systems (WMS) and data privacy practices.
• Strong written and verbal communication with technical and non-technical stakeholders.

Responsabilités

• Analyze and troubleshoot business systems, software, and processes to identify root causes of issues.
• Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement effective solutions.
• Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation.
• Gather, analyze, and fulfill requirements from internal teams and external customers.
• Serve as a liaison between customers and technical teams to investigate and resolve system issues.
• Perform system maintenance and improvements, including upgrades, installations, configurations, and desktop-level fixes.
• Test, monitor, and validate software performance and fixes to ensure issues are fully resolved.
• Track support trends, maintain documentation, follow escalation procedures, and provide on-call/off-hours support as needed.

Connaissances

PL/SQL

Java

Oracle

SQL Server

Linux

Windows Server

WMS

Communication skills

Stakeholder management

Formation

Bachelor's degree in Computer Science

Description du poste

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Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

The support analyst’s role is to identify, prioritize, and resolve technical issues related to customer system issues pertaining to systems including WMS, and other components supported by Körber. This includes the responsibility of managing customer expectations and understanding both the operational and technical (database, code, interface, etc.) components of the issue so that appropriate service levels can be maintained and resolution can be achieved. This position may require rotational on-call support and backup assistance for 24/7 coverage.

Your role in our team

• You will analyze and troubleshoot business systems, software, and processes to identify root causes of issues
• Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement effective solutions
• Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation
• Gather, analyze, and fulfill requirements from internal teams and external customers
• Serve as a liaison between customers and technical teams to investigate and resolve system issues
• Perform system maintenance and improvements, including upgrades, installations, configurations, and desktop-level fixes
• Test, monitor, and validate software performance and fixes to ensure issues are fully resolved and opportunities for improvement are identified
• Track support trends, maintain documentation, follow escalation procedures, and provide on-call/off-hours support as needed

Your profile

• You have a bachelor's degree in Computer Science or an equivalent degree
• Proficiency in PL/SQL and Java, with intermediate to advanced experience in Oracle and SQL Server databases, SQL queries, and stored procedures
• Working knowledge of Linux and Windows Server platforms, server hardware, RF equipment, and printers
• Experience resolving business-critical customer issues, researching software-related problems, and developing effective solutions
• Hands-on experience recommending and implementing technical solutions, including appropriate testing and deployment practices
• Knowledge of Warehouse Management Systems (WMS), operational best practices, and applicable data privacy laws and practices
• Strong written, verbal, and interpersonal communication skills, with the ability to work effectively with technical and non-technical stakeholders
• Ability to prioritize and execute tasks in high-pressure environments, work independently and collaboratively, and adapt to new technologies

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Körber has been at the forefront of the supply chain industry for over two decades. We have helped to solve the world’s most complex supply chain problems by implementing best practices and providing comprehensive solutions using SAP, Blue Yonder and our own proprietary software. Set new industry standards and champion customer-centric services and solutions with our dynamic Consulting team based in Pittsburgh, Pennsylvania, USA.

This full-time, exempt role offers a hybrid work setting.

• You will enjoy a work environment that supports your work-life balance with paid parental leave, flexible time off, and 8 paid holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.