Support Analyst

Harris Computer; Orlando (FL); Remote; USD 80,000 - 95,000; Full time

Job summary

A leading software company is seeking a Support Analyst to ensure continuity of computer system services. This role involves providing technical assistance, diagnosing software issues, and supporting customers. Candidates should possess 2+ years of experience in a technical environment and possess excellent communication skills. The position offers a competitive salary in the range of $59,000 to $95,000 annually, with opportunities for growth within the organization.

Qualifications

• 2+ years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.

Responsibilities

• Technical phone support to customers.
• Diagnosing software issues and bugs, working with the support team.
• Identification and communication of additional revenue streams/opportunities.

Skills

Customer Focus

Technical Oriented

Time Management

Communication

Problem Solving

Job description

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Support Analyst

Harris Local Government - Remote

The Support Analyst is accountable for ensuring continuity of computer system services for software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems. A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.

Support Analyst

Harris Local Government - Remote

The Support Analyst is accountable for ensuring continuity of computer system services for software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems. A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.

Core responsibilities of the position include, but are not limited to, the following:

• Technical phone support to customers.
• Diagnosing software issues and bugs, working with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
• Learning, understanding, implementing and training on a variety of software applications.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
  
  

Competencies

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management
  
  

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 + years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.
  
  

AAP/EEO Statement

Harris Computer is an EEO/AA/Disability/Vets Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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