Application Support Analyst

IPL; Lincoln (NE); Remote; USD 90,000 - 128,000; Full time

Job summary

IPL, a leader in sustainable packaging solutions, is seeking an Applications Support Analyst for a remote role in the Lees Summit area. This position involves providing crucial support for incidents, managing change requests, and liaising with various teams to ensure application stability. The ideal candidate will have a degree, at least 2 years of experience with IFS ERP, and strong problem-solving skills, contributing to a dynamic environment focused on operational excellence.

Benefits

Life insurance

Qualifications

• At least 2 years’ experience supporting and configuring IFS.
• Understanding of manufacturing end-to-end business processes.

Responsibilities

• Provide first and second line support for incidents.
• Manage incoming change requests and facilitate requirements.
• Monitor and maintain the ERP system and supporting applications.

Skills

Problem-solving

Troubleshooting

Communication

Relationship management

SQL knowledge

Java knowledge

Education

Relevant third level degree or equivalent

Job description

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 17 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, Europe, and the United States.

Read more about our story at: www.iplglobal.com

The role

We are currently recruiting for an Applications Support Analyst to join the IPL team in a remote capacity within the general Lee's Summit area with the ability to travel up to 25%. At least 2 years’ experience supporting and configuring IFS is required for this role!

· Provide first and second line support for incidents, liaising with the wider applications team and third parties as necessary to maintain the stability of the application

· Provide first and second line support for service requests, liaising with the wider team as necessary

· Understand the functional needs of the business areas and working with the wider team, identify how these can be met by the ERP and other supporting systems

· Manage incoming change requests, gather/develop functional requirements and facilitate configurable continuous improvement requests

· Facilitate user onboarding/offboarding and permission change processes

· Develop and maintain strong relationships with the business users and stakeholders

· Lead and coordinate application testing and assurance activities

· Monitor and track errors being generated and propose necessary actions when required

· Monitor and maintain the ERP system and supporting applications and propose necessary actions when required

· Monitor any potential risks and highlight these to the Applications Operations Manager as required

· Carrying out user support and training on applications

· Document changed processes or solutions to recurring issues

· Keep up to date on IT issues and developments in Manufacturing and ERP systems

· Any other duties assigned

What you will bring to the role:

• Relevant third level degree or equivalent
• At least 2 years’ experience supporting and configuring IFS
• Relevant experience in the manufacturing sector, possessing a strong understanding of manufacturing end to end business processes
• In-depth knowledge of IFS ERP system
• Experience in ticket management (ITIL process)
• Ability to troubleshoot, optimise and enhance IFS
• Excellent problem-solving skills and proven ability to troubleshoot issues
• Strong ability to gather, understand and translate business requirements into working solutions
• Experience in building and maintaining relationships (both internal and external) with excellent influencing and negotiation skills
• Excellent oral and written communication skills
• Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• SQL and Java knowledge an advantage
• Language skills an advantage
• Must be able to travel within region of employment

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!

Job Type: Full-time

• Life insurance

Schedule:

• Monday to Friday

Work Location: Remote

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Information Services and IT Services and IT Consulting

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