Support Analyst

Hudson County Community College; Jersey City (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a dynamic team as a Support Analyst at a leading community college in Jersey City, NJ. The role involves providing essential technical support for computer systems, ensuring user satisfaction and effective communication across all campus locations. The successful candidate will contribute to an inclusive educational environment and help maintain cutting-edge technology standards.

Benefits

Comprehensive employee benefits

Diversity and inclusion initiatives

Qualifications

• Minimum High School diploma required, Associate degree preferred.
• Must demonstrate technical support skills and customer service aptitude.
• Experience with Windows and Microsoft applications advantageous.

Responsibilities

• Provides first-level technical support and problem resolution.
• Maintains inventory of computer hardware and software.
• Interacts with students and staff to facilitate IT services.

Skills

Technical support

Problem analysis

Communication

Customer service

Education

High School diploma

Associate degree

Technical certifications

Tools

Windows 10/11

Microsoft 365 and Office

Audio/Visual Systems

Job description

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The Opportunity

This is an exciting time to be a part of the HCCC community. In 2021, the College launched its Strategic Plan, the culmination of which, aligns with the College’s 50th anniversary in 2024. The College was recognized by the Association of Community College Trustees as the recipient of the 2021 ACCT Northeast Region Equity Award. HCCC has recently been named one of 101 recipients, 1 of only 7 community colleges to be distinguished for the Higher Education Excellence in Diversity (HEED) Award, a national honor recognizing U.S. colleges and universities that demonstrate an outstanding commitment to diversity and inclusion. HCCC’s Culinary Arts Institute was ranked as the #6 Culinary Arts program in the United States by Best Choice Schools. Most recently, the National Institute for Staff and Organizational Development (NISOD) selected HCCC as one of twenty-four colleges nationwide to be named a “2022 Most Promising Place to Work in Community Colleges.” The Bellwether College Consortium has named HCCC a Top Ten Finalist in all three program categories for the nationally recognized 2023 Bellwether Awards: Instructional Programs and Services; Workforce Development; and Planning, Governance, and Finance. HCCC

Position Description

Position Vacancy Notice

Support Analyst

Information Technology Services

Journal Square Campus

Posting date: June 18th, 2025

The Opportunity

This is an exciting time to be a part of the HCCC community. In 2021, the College launched its Strategic Plan, the culmination of which, aligns with the College’s 50th anniversary in 2024. The College was recognized by the Association of Community College Trustees as the recipient of the 2021 ACCT Northeast Region Equity Award. HCCC has recently been named one of 101 recipients, 1 of only 7 community colleges to be distinguished for the Higher Education Excellence in Diversity (HEED) Award, a national honor recognizing U.S. colleges and universities that demonstrate an outstanding commitment to diversity and inclusion. HCCC’s Culinary Arts Institute was ranked as the #6 Culinary Arts program in the United States by Best Choice Schools. Most recently, the National Institute for Staff and Organizational Development (NISOD) selected HCCC as one of twenty-four colleges nationwide to be named a “2022 Most Promising Place to Work in Community Colleges.” The Bellwether College Consortium has named HCCC a Top Ten Finalist in all three program categories for the nationally recognized 2023 Bellwether Awards: Instructional Programs and Services; Workforce Development; and Planning, Governance, and Finance. HCCC

Department/Division Introduction

Information Technology Service

Position Summary/Job Description

In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. The Support Analyst is required to interact with all levels of employees, management, students, and vendors. The successful candidate will provide telephone, face-to-face, and online support for computer hardware and software support across all campus locations, following existing installation and troubleshooting guidelines. Ensuring the safety of the College’s computer systems in accordance with existing security policies is essential. Additionally, the Support Analyst maintains and updates the inventory of computer hardware and software. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution. Performs other related technical support activities, as required. Participates in special projects, as required. Remains flexible and adaptable to work schedules and work assignments as defined by organizational and department needs.

Summary Of Duties

Required/Minimum Qualifications

• A minimum of a High School diploma is required. Associate degree with two years of related technical experience preferred. Technical certifications are also preferred.
• Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
  
  

Qualifications

Preferred Qualifications

• Windows 10/11
• Microsoft 365 and Office applications
• Computer Hardware and Printers
• Audio/Visual Systems and Collaboration Software (Webex, Zoom, Teams, etc.)
• Apple Macintosh
• Mobile Technologies (Smartphones, Tablets, Chromebooks, etc.)
• Desire to maintain ongoing awareness of technology trends
  
  

Hccc Employee Benefits

We value and appreciate all employees and acknowledge the importance of a comprehensive benefit program. Below is a brief glance of HCCC benefits, perks, and discounts offered to employees. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.html

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.

01

Do you have an Associate's degree as outlined in the qualifications?

• Yes
• No
  
  

02

Do you have a Highschool Diploma as outlined in the qualifications?

• Yes
• No
  
  

Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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